Swiss-Belsuites Pounamu Queenstown Bewertungen

Antwort der Unterkunft: Guten Tag and Kia Ora Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us in one of our Standard Rooms. We truly appreciate your comments and the opportunity to respond.We’re pleased to hear that you found your room warm and comfortable. It’s also great to know you found value in our affordable parking rate - we do our best to keep additional costs reasonable for our guests.We sincerely apologise for the inconvenience caused by the housekeeping error regarding your groceries. We completely understand how frustrating this must have been. While our team did apologise at the time, we regret that the matter wasn’t handled with the level of care and resolution it deserved. Please rest assured that we have followed up with our housekeeping team to ensure such oversights are avoided in future, and our guest services team will be reviewing how we can better support our guests when these rare issues arise.Regarding the stairs, we understand this may be a concern for some guests, particularly those with luggage or mobility issues. While our rooms and suites are spread across multiple levels to maximise the beautiful alpine and lake views, we are always happy to assist with luggage or offer suites in more accessible locations when requested in advance.Warm regards,Matthias SchulzSenior Regional Director of Sales and MarketingAustralia, New Zealand and Pacific

Antwort der Unterkunft: Guten Tag and Kia Ora Thitirat,Thank you so much for taking the time to share your wonderful feedback following your recent stay with us at Swiss-Belsuites Pounamu Queenstown.We're absolutely delighted to hear that you found your room and the view amazing - the stunning natural beauty of Queenstown is something we’re always proud to showcase, and we’re so pleased you enjoyed it from the comfort of your suite.It’s great to know our location worked well for you, whether it was a pleasant 10-minute walk into town or a quick 5-minute bus ride. Being close to the heart of Queenstown while still offering peace and quiet is something many of our guests value.We’re also very pleased that our surroundings, amenities, cleanliness, and service met your expectations and contributed to a perfect stay. Your kind words truly mean a lot to our team.We would love to welcome you back again soon for another memorable visit!Warm regards,Matthias SchulzSenior Regional Director of Sales and MarketingAustralia and New Zealand

Antwort der Unterkunft: Guten Tag, Thank you so much for your kind words and continued support! We're thrilled to hear you love staying with us and that we’ve consistently met your expectations.It’s always a pleasure to welcome you back, and we look forward to your next visit!Regards,Fauzan MullaGeneral Manager

Antwort der Unterkunft: Dear NXJI, Thank you for your feedback. We're sorry to hear that the walk from reception to your room was inconvenient and challenging, especially with luggage. We understand how important ease of access is and will review the pathway conditions to see how we can improve this experience for our guests.We appreciate your comments and hope to have the opportunity to provide you with a more comfortable stay in the future.Regards,Fauzan MullaGeneral Manager

Antwort der Unterkunft: Guten Tag William, Thank you for taking the time to share your feedback. We’re pleased to hear you found the room comfortable, clean, and well-equipped, and that you enjoyed the convenient location and friendly service from our team.We do apologise for the issue you noticed in the bathroom toward the end of your stay. Your comments have been passed on to our housekeeping team, and we’ll ensure a thorough clean is done to prevent this from happening again.We really appreciate your recommendation and hope to welcome you back again soon!Regards,Fauzan MullaGeneral Manager

Antwort der Unterkunft: Guten Tag and Kia Ora, Thank you for sharing your feedback. We're truly sorry to hear that your stay did not meet expectations. We apologise for the inconvenience caused by the noisy bathroom fan and that the view from your room was not as you had hoped.Our lake view rooms are designed to offer scenic outlooks, and we regret that this was not your experience. We will look into this further to ensure we’re delivering what’s promised.We appreciate you bringing these matters to our attention and will use your comments to help us improve.Regards,Fauzan Mulla

Antwort der Unterkunft: Dear Matthew,Thank you so much for taking the time to share such a glowing review of your stay at Swiss-Belsuites Pounamu Queenstown! We are absolutely delighted to know that we were your favourite accommodation during your trip to New Zealand - what a wonderful compliment!We're thrilled that you enjoyed the spacious layout of our Lake View One Bedroom Suite. It’s great to hear that the fully equipped kitchen and comfortable living area, complete with the L-shaped sofa, made your nights in extra special. We designed our suites with home-away-from-home convenience in mind, so we're glad the dishwashers, cooking equipment and cutlery met your needs.Our TVs enhance our guests' experience, so it's fantastic to know you made the most of this by streaming your favourite shows during dinner. We're also pleased that the bedroom and bathroom met your expectations for comfort and cleanliness - our housekeeping team works hard to ensure everything is spotless for our guests.Having a washer and dryer in your suite is indeed a lifesaver for longer stays, and we’re happy this feature added convenience to your trip. Lastly, the stunning views of Lake Wakatipu from the living room truly are something special, and we're so glad you could enjoy them during your stay.It means a lot to us that you were sad to leave, but we hope this means we’ll get to welcome you back in the future! Thank you again for your kind recommendation - we look forward to making your next visit just as memorable.Warm regards,Matthias SchulzSenior Regional Director of Sales and MarketingAustralia and New Zealand

Antwort der Unterkunft: Kia ora,We're glad to hear that you found your recent stay enjoyable and pleasant!We understand that space can be a concern, and we’ll take your feedback into account as we look for ways to enhance our offerings. Your suggestion about the lake-view rooms is great advice for future guests looking for an upgraded experience.We hope to welcome you back in the future and provide an even better stay!Regards,

Antwort der Unterkunft: Kia ora Eveninprimros,Great to hear you enjoyed your stay with us. See you hopefully very soon!Regards,

Antwort der Unterkunft: Dear Guest,Thank you for your wonderful review and for taking the time to share your experience with us. We are absolutely delighted to hear that your stay in our Deluxe Room Courtyard facing was nothing short of perfect.It’s fantastic to know that you found our surroundings, amenities, and cleanliness to be top-notch. We take great pride in maintaining high standards of service, and it’s especially rewarding to hear that this contributed to making your stay so enjoyable.We would love the opportunity to welcome you back on your next visit. Whether you are here for a relaxing getaway or exploring more of the area, we will ensure that your next experience is just as memorable.Once again, thank you for your kind words.Warm regards,Matthias SchulzSenior Regional Director of Sales and MarketingAustralia and New Zealand

Antwort der Unterkunft: Thank you for your review. hope we will see you in the near future.

Antwort der Unterkunft: Thank you for your review. hope we will see you in the near future.

Antwort der Unterkunft: Dear Loklok magic moment,Thank you for sharing your feedback regarding your recent stay. I sincerely apologise for the issues you encountered, particularly concerning the cleanliness and maintenance of your suite.We appreciate your comments about the dusty floor upon your arrival and regret that our housekeeping team did not meet the expected standards. We strive to provide a thorough cleaning service, and it is disappointing to learn that this was not your experience. I will address this matter with our housekeeping team to ensure that proper procedures are followed moving forward.Regarding the amenities, I understand your concerns about the condition of the kitchenware. Your feedback is invaluable as we continually assess and improve our facilities to enhance our guests’ experience.I am pleased to hear you found our location satisfactory and appreciated the friendliness of our staff. We truly value your comments, and I hope you will consider giving us another chance in the future to provide you with a stay that meets the high standards we aim for.Thank you once again for your feedback. We wish you all the best in your future travels.Warm regards,Matthias Schulz Senior Regional Director of Sales and MarketingAustralia and New Zealand

Antwort der Unterkunft: Thank you for your great review and for mentioning our amazing staff! We look forward to seeing you back here again soon!