Lily's Garden

My family booked a room with two double beds for three adults at Lily’s Garden in Charlottetown through ******* and the Avion Rewards app. Our experience was highly disappointing. The property was littered with trash, lacked clear signage, and the self-check-in process was confusing. Instead of a motel, it turned out to be a converted house with communal spaces, and the promised amenities were nonexistent. Upon arrival at Lily’s Garden, we were met with trash scattered across the yard. Something had clearly torn into the trash bags and it had not been picked up. Backing into the driveway, we were faced with a blank wall and no signs to guide us. Parking was also very limited as it was a residential driveway and not a parking lot. We had to arrange with other guests to move their cars so we could exit the next day. Additionally, despite following Google Maps, there were no directions to indicate where to go. After calling the listed number and receiving a map, we eventually found the entrance through a garden porch with a code-locked door. The self-check-in would have been more convenient with proper instructions and signage. Lily’s Garden is essentially a glorified hostel, not a motel. It features a communal living room, dining room, kitchen, and two shared bathrooms for all the guests to use. The absence of a private bathroom, which we expected from a motel, was frustrating. Having to wait for other guests to finish washing up and then use the washroom after multiple people have use it was disappointing, as it is not what we expected, nor was it advertised. While the bathrooms appeared clean, a closer look revealed grime and dirt, and the walls were cracked throughout the property. Our room, though clean, was outdated with uncomfortable beds akin to sleeping on cardboard. Despite being advertised as having various amenities, such as free drinks, hors d’oeuvres, and fresh juice, none were provided. When we messaged the owner about this, they replied that they have chosen not to offer them at all and have not updated the information on the listing, which was extremely disappointing and misleading. The only available coffee lacked milk, and the pastries were nonexistent. The property is about a 10-minute drive from downtown Charlottetown, making a car necessary. Overall, the exterior appearance was misleading based on the photos online, and the deceptive advertisements and lack of promised amenities made this stay feel like a scam. I would truly recommend staying elsewhere, unless the aforementioned issues do not bother you. The price is cheap which was nice since we were not staying long, but the disappointing lack of comfortable amenities made this experience not worth it.