Quanzhou West Lake Hotel Apartment Bewertungen

Good room and services

Very good hotel. Nice staff . Good breakfast. Location perfect

First time staying in this hotel. Receptionist staff were all youngsters, very nice, soft spoken and polite. Room check in was swift. Room looks really good, great interior design, nice sunset view. Staff were really helpful, services were really great. However not the cleanliness part. Found hair on bed, used vanity kit, hair on bath robes, dirty sticky floor. Thought I can just live with it, however the next moment I went to shower, the shampoo bottle was already used… hair conditional was almost empty. The shower gel cap was opened. So I called the receptionist. Initiating to change rooms. The cleaner aunty came in and said the shampoo bottles etc usually not fillled to the max, as it’s directly from the manufacturer. When asked why the shower gel cap is not closed, she then say “oh because of air pressure, sometimes it will pop up”. Next they brought me to change my room (said to be an upgraded room but it was the same room with a half lake view.) I checked, and still found hair on the counter, didn’t mention a thing since it’s just a strand. The computer table was wet, but whatever I wiped it off. The floors are also dirty despite the cleaner aunty saying “I’ve checked multiple times. There shouldn’t be an issue.” I went to check the shower shampoo and conditional gel, all are brand new. Haha. Something is wrong with the integrity of the cleaners here. After booking, I went to Look at reviews again; realise this isn’t the first time someone encountered with. Cleanliness issue. Paid over $100(SGD) for this. Best part is, the vanity kit has been used too. So I had to dail receptionist again to deliver a brand new kit up. Upsetting experience. Breakfast was meh. Average. Customer services was super B tho. Wouldn’t come back again if I’d need to keep calling in again and again for the cleanliness and top up. Btw the cleaner told me to not leave a bad review or they would get nagged at by their Incharge. However, I don’t think it should be this way. I hope there will be improvements. So long.

卫生：ok 设施：ok 环境：ok 服务：ok

Warm and cozy bed and room. Smart switches. Spacious room.

Average, not very clean with some leftovers on the floor. Reasonable price.

Hotel outlook, environment, facilities look brand news and neat. However front desk is too small and not enough manpower to service customer. Coffee shop Breakfast has many varieties and taste good.

帶媽媽出行，前台專業熱情，為我們安排了可以看到西湖和日出的房間。特別是前台經理，熱情介紹景點和交通，教我們在哪裡乘坐小白車。使得出行非常方便！ 酒店的機器人送外賣物品也方便不少。 下次還會選擇這家酒店。

凌晨兩點多淋浴房突然漏水，被滴水聲吵得睡不着。 房間隔音很差，20樓也能清楚聽到樓下馬路喇叭聲，同樓層孩子的哭聲一清二楚。 窗簾形同虛設，遮陽效果很差，早上6點半就被陽光普照，完全沒法睡懶覺。 地毯有上一個住客落下的薯片，浴缸不乾淨，窗户很臟。 床墊是傾斜的，中間往下凹，睡一晚腰痠背痛，酒店沒有配硬點的枕頭，枕頭又高又軟真的很難睡！ 除了房間夠大，工作人員態度不錯，其他沒啥可説的，非常不好的入住體驗。

西湖酒店是我入住過最差的一個酒店，衞生和服務都極差！入住該酒店，卻遭遇了極為不愉快的體驗。房間內竟然出現了一衹大蟑螂，讓人驚悚不已。當我向酒店工作人員反映這一問題時，他們的態度極其冷漠，不僅沒有及時採取措施處理，還拒絕提供任何形式的補償或賠償。盡然還説讓我退房… 這種對客人訴求置之不理的行為，實在令人失望。作為消費者，我期望得到的是優質的服務和舒適的住宿環境，而這家酒店顯然沒有達到這一基本要求。直到退房，仍然沒有聽到酒店工作人員説抱歉等這類話，實在是寒心！因此，希望其他旅客在選擇時能謹慎考慮。

非常滿意，性價比高，交通方便，樓下就是小白車的終點，去西街景點都非常方便。不像住西街吵鬧，坐落在西湖邊上，晚上可以去轉轉。酒店服務態度因為特別贊，泉州是一個有信仰的地方，人們都性格温和，沒有戾氣。不愧是半城煙火半城仙。

本想着酒店在西湖邊，離古城近方便點，環境好點。沒想到，這是此行國慶自駕遊酒店裡最貴的一家，1300+價格，服務卻不咋的。小朋友睡一晚後，身上起紅疹，酒店沒什麼反應，衹説床品都是消毒過的🥱

8.29定的房間，9.23入住，入住當天上午來電話説酒店在裝修，會有噪音，算是知會我們？？？衹能到了前台進行交涉，為什麼不能早點通知？哪怕提前兩三天通知，我們也能更換酒店，但是當天才告知，我們一行六個人怎麼辦？問説為何不能早點通知，前台的解釋更荒唐，一會説昨天開始裝修的，一會説前幾天開始裝修的，一會又説是前段時間，簡直一派胡言！硬着頭皮衹能入住，朋友兩間14樓的雙床房間味道很大，一股很濃的黴味。我跟朋友定了大床房，問酒店要了一床被子，不知道是不是被子不乾淨，竟然還有蟲，因為沒有到五秒的視頻所以衹能截圖！太無語了，全國各地住了那麼多酒店床上有蟲子爬還是第一次碰到，原本看網圖覺得還不錯，事實實在是太差強人意了，旅途的心情都大打折扣！最後酒店給了一個房間一盒茶葉，兩個人怎麼分享？哎，福建的旅行體驗因為這個酒店影響心情了！！！

優點：房間面積還是很大的 風景也可以 交通比較方便 缺點（嚴肅臉）：1.好歹算個大酒店能評上星級，第一次感受一個星際酒店居然沒有冰箱！！真的非常不方便，晚上想買個提拉米蘇蛋糕回來都怕吃不完放壞了，喝個冰可樂都要自己想辦法，（圖一二三）前台一直強調她們能寄存，我需要的是寄存嗎？自己房間有個冰箱我自己不比老是要跟前台打電話寄存幾聽飲料放面膜方便嗎？？？牛奶寄存到前台我都差點忘了！真無語 2.收拾房間的阿姨還是要多培訓吧，我們定了五天也算比較久的，我把化粧品護膚品習慣都會擺放好在小毛巾上，以往在別的酒店收拾的服務員要換毛巾也會在擺放回去，（其實也可以不用換下面墊着的毛巾），你們阿姨換了下面毛巾給我東西亂七八糟全塞到化粧包裏面去了！！（圖45）很難評價這個服務！！裏面有粉撲這些用的，我擺放好的，她全亂放，我人又不在，就會感覺做衞生不乾淨！！！！