Shanhaiguan Fulinmen Hotel

The staff was very friendly and helpful. Everything was very clean and new. I highly recommend staying in this hotel.

Great hotel! Perfect location, breakfast plentiful and staff very friendly.

Nice hotel Room is clean Breakfast is delicious Service is good

My wife and I couldn't find direct train tickets from Shandong to Liaoning (home) at the end of the recent 'Golden Week' holiday. We found a way back via Shanhaiguan and were looking forward to visiting this interesting city. Wanting to spend the last of our 6 day / 5 night trip in a great hotel, I chose the Shanhaiguan Fulinmen. This turned out to be one of the worst parts of our time in this city, unfortunately. It took forever for the reception to find us a room; it was the longest check-in time we've experienced in China but we were the only ones waiting for a room at that time (evening). We were given the smallest room on the floor (5001), as can be seen in the photo I've attached. We were happy to have a queen bed but would have accepted one with two single beds if it were larger and with a nice view. I don't remember seeing when booking that the room would be so small and when I look at my booking now I don't see 20 meters squared or whatever it was, either. Deceptive marketing! Our view was of a 4G/5G tower and not much else. Guests were staying on the same floor for a wedding party and they were extremely noisy!!! I made a video of what we could hear from inside our room. A hotel that claims to be luxurious should not allow guests to disturb other guests. They should have extra security during times of peak occupancy! The breakfast buffet was good, but there was no tea or coffee--not acceptable for the price we paid. People want to be able to leave the hotel and explore the city after eating breakfast and having tea/coffee--they don't want to go back to their hotel room to lose time using the two free but low quality teabags. We would like to visit Shanhaiguan again one day but we will not choose this hotel again--it's not worth the price. Also, when checking out one of the receptionists tried to convince me to give a 5-star rating on a digital device. I explained what we were unhappy with and she replied that they're aiming for only 5 stars (thus, even 3 or 4 are unacceptable for their management). This desire of their management to coerce guests into being untruthful has fueled me to spend the time required to write about our experience here. I understand that national holidays cause chaos for hotel staff, but they could have done better. We experienced much better service in all of the other hotels where we stayed a few days beforehand in Shandong province.

Great hotel 🙏👍

It was really good hotel. They don’t deserve 3 star. In my perspective cleaning was good. The amenities was the bestest thing.

服務特別好，居然是家大酒店，客房部遇到的服務人員都很好，餐廳那邊特別好，熱情幫助，趕上下雨，店裡還可以就餐很方便，而且居然是不錯的餐廳，當地非遺的，住宿和餐飲通的，走過去就好了，舊是舊的不過很乾凈，古典風格，停車非常方便，不過沒有小童俱樂部哦。再感謝下餐飲部的服務人員，特別棒，特別好⊙▽⊙。

設施：有點老舊了，房間面積大。 衞生：一般吧。 環境：位置很好，西關回民區。 服務：熱情周到。 早餐：比較期待的吧，畢竟是已餐飲立足的酒店。但，真心一般，對不起這個價格。

酒店出乎意料的好，還給升級了套房，房間乾淨整潔，設施都很好，一層還有酒店配套飯店，口味也很好，所有服務人員態度很好，車場的師傅也很熱情，下次還會選擇這個酒店。