Atour S Hotel, May Fourth Square, Qingdao Olympic Sailing Center

The hotel’s ventilation is poor as there was very strong cigarette smell in our room (especially the toilet) after we checked in. We called the reception and this one staff advised us to switch on and off the heater/ventilator, open the window and their air freshener might not be suitable as it’s for commercial use which might agitate nose. In addition, this staff told us that while the hotel rooms are non-smoking, there is nothing much that they can do to stop the other guests from smoking in their rooms. Wow, what a response that made us mad! He should at least send someone to check our room and be more sensitive towards non-smokers. It is amazing that the hotel did not buy a suitable air freshener. There was indeed some form of service recovery from another staff who came up to check our room and also offered us hot milk. The hotel changed our room (was told it’s an upgrade but the room seems smaller and the basin is in the toilet) but it continue to have cigarette smell though not as strong as the previous room. This hotel is indeed suitable for smokers. To the hotel, please train your staff to be more sensitive and refrain from giving lame reasons.

Very professional and helpful staff best location highly recommended guy in photo front desk I forget his name very professional and friendly.

Good stay for business travelers.