Gastnutzer
28. Juni 2024
Comfortable stay with super warm hospitality. Easy comms via groupchat on wechat. Upon checking in, introduced us to the facilities and we were pleasantly surprised that they had even prepared a bedrail for our room without our request. My daughter had fun using the smart room control xiaodu xiaodu and enjoyed the play area. The extra touches of 2cups of specialty coffee, 10pcs laundry, bath salts, welcome fruits and bottled drinks were delightful. There was vip car transfer to/fro the waterfall ticketing entrance which was very helpful, and we waited less than 5mins each time. They tried to accommodate to our request for early check-in and late checkout. As we planned to be the first batch to enter the grand waterfall, they kindly helped to pack sandwich+fruits breakfast for us to bring to the waterfall, and always checked if we needed more bottled water etc. Excellent service from the wechat butler, reception and hotel staff. Photography service was cancelled as photographer was away on course. Our only regret was not having enough time to explore the facilities. Careful to type the correct hotel name when booking didi to the hotel as there is another hotel under the same chain called朵贝云hotel much further away.
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