Monte Carlo Sharm Resort & Spa

3rd stay - but defenitely not the last - at this wonderful hotel. Everything was super...the room, the view, the food and beverage, the beach and over all facilities. But.... the thing that really stood out was the mindset of the staff. So friendly, so polite, so serviceminded. Unfortunately I dont remember all names at the staff that made our stay special :( But I would like to place a special THANK YOU to Mr. Mahmoud Elsafty at reservations, Mr. Hany at the terasse bar and Mr. Ahmed waiter at Royal restaurant / Italian restaurant. See you all later :D

Well, well... I should know better by now. But still cannot believe my eyes almost till the last day of stay. It all started in the reception. With fake flowers... In 5* hotel, seriously??? Then staf couldn't remember 2 our names, asked twice and having our passports in hands... Coffee you have instant. The real coffee machine standing in the corner not functioning. And "real" coffee in the stand became more watery with every day till tea colour was darker then coffee... Same comes for the Turkish coffee. No normal quality coffee even for money, as this is "all inclusive" hotel I was told... Should go out to get one, unfortunately The service in the restaurant... Feels like customers are there for the stuff not the other way around. Food selection shorten day after day, and never changed. The only diluted oatmeal poultry every day, eggs and a table of pastry or chemically coloured cakes. In total what started as 3* ended in 6 days as bistro style with paper table covers - never-never I would expect that in 5*hotel. The only good thing was an option to dine in 5 different restaurants during your stay. At least that for a change... The territory it self - amazing ! Best part of the hotel. Felt like you live in the botanical gardens. Fortunately they still take good care about that. And the music by the pool never shuts up... Even at night, when no one is there, it plays till 11pm. Sometimes so loud that even with closed doors and earplugs you still hear it! Unlucky those who paid more for the seafront seaview deluxe rooms... Well, all those things speak for themselves. Oh, yes, forgot one more. Bad for you, if you are a woman not accompanied by man/husband... I don't know from what religious villages they've got most of personnel, but this if first time in Egypt I felt so much hateful looks towards myself when was asking anything or just have been there sitting with my friend (also a woman). How dare I open my mouth in a place I've paid pretty nice money, right?

The service was 5 star treatment from check in to all the restaurants, bars and amenities! You hope some would be top drawer but all ! Amazing. Some pictures of the various restaurants in the resort! All worth a visit ! You gotta be hungry tho…….

Starting with the good: The hotel and grounds are really well maintained especially the gardens which were absolutely beautiful. The solar panels on the roof were unobtrusive but a great idea. The terrace bar team lead by Hany were fantastic and helped make our holiday. Yaseen has a great sense of humour!! Ask Hany to make you one of his off menu cocktails and you won't be disappointed. The room was very good and the water pressure in the shower is worth a special mention. The New Year's Eve gala was very good if a little loud at times. The buffet was off the scale! The three bottles of spirits on every table meant you were never waiting for a drink. The Chinese and Indian a la carte restaurants were excellent. The pool area was well maintained and the heated pool was a pleasure. The Waves bar served great fast food options. The snorkeling off the jetty was great. Plenty of masks were available if you hadn't got your own. The taxi service offered by the hotel was great. We had arranged a return time but wanted to come back earlier. They not only arranged this but sent us a photo of the car picking us up so we could find it easily at the pick up point. The only criticism we had was that the menu in the main restaurant was a little repetitive. The food was excellent but the same dishes appeared several times during our stay and the same could be said for the entertainment by the pool. The same songs were played on a loop and it could get very loud (and distorted) sometimes. All in all we had a great holiday and thoroughly enjoyed our first Christmas and New Year in the sun.