Gastnutzer
21. Januar 2025
We stayed at Charmillion Gardens Aquapark and I am writing this to tell you that it was an amazing experience. I was amazed by how pleasant, helpful, and friendly the hotel's employees are, in general, and specifically Mahmoud Farahat at the reception, and Ahmed Sirag who was always available helping us around since we had my mother with us and she needed some extra help moving around. Your employees treated her like their mother and she was comfortable throughout the trip. Everybody was so helpful, guys at the pool, at the aqua park, at the restaurants, they spoiled the kids (and their grandmother) with attention. I do have a couple of notes though: 1- Please make the portions smaller at the buffet, it was a sad scene to see all this wasted food especially at the New Year's party, it makes more sense to make portions smaller since many end up trying something before realizing they don't like it and it ends up uneaten. 2- Please make Um Ali a daily dish! 3- We missed the wave pool, it needed maintenance during our five-day stay! Otherwise we felt at home, and the kids are still wearing the bracelet 🙂
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