Rehana Sharm Resort - Aquapark & Spa - Couples and Family Only

If you are looking for a place to spend 2 days it is pleasant, but for vacations unfortunately I do not recommend it, the cleaning is not good, the food is also not good, I found the service terrible, he does not care about the guest, if it is to take vacations and stay more than 2 days I do not recommend this hotel for vacations.

HOTEL This hotel in my opinion is not a 4 start, I would give it a comfortable 3 stars, held off for the standard of food and cleanliness of the pools. Water is not suitable for drinking or cleaning teeth as the water is pulled from the red sea and contains chemicals to make it clear and remove smells, even when boiled the water is not fit to drink. The guides also advise to not allow pool water to enter your mouth. ROOMS The rooms are basic but clean, the linen is not chained daily. There are staff come into the rooms daily to clean and make beds, the staff are friendly and are always asking if your room is ok for you. If you require anything they will get it for you. Irons and ironing boards are available on request. Tea and coffee making facilities are in the room but no milk is left. I had a small Fanta bottle that I filled up at the pool bar and kept it in the fridge. POOLS There are 6 large pools to choose from and at the time we went there was plenty room for everybody to find a sun bed and be beside one of them. There are a few with slides and one with a lazy river. The pools are not the cleanest I have used and there is a dark ring around the edge of some of them but this sure didn’t stop us from getting in the pool daily. The water is chilly but still refreshing in the hot sun. STAFF Mahmood. the restaurant manager, he was there as soon as we entered the dining room and was very welcoming, he would always make sure we found a table and bring drinks over to us. Islam. The bar manager, again he was so keen on keeping the guests happy, again came over for chats and to see how your stay was going, he always asked if we needed anything and ensured we were having the best time we could during our stay. Rammy. Bar tender, great guy. Always remembers your drink, fills your glass as soon as he sees its empty. He has a laugh with the guests baffles his customers with riddles and puzzles at the pool bar. Anything you ask Rammy for it will be there withing minutes if he doesn’t have it there and then. FOOD The food is not the best I have had and to be fair if you go the eat anything later than opening time its usually a little cold. I couldn’t find a microwave to heat up my food if needed. There is not much variety and can be quite repetitive. I found it best to stick to the BBQ outside area where food it cooked fresh so it will always be hot. WIFI The free wifi is only available in the hotel reception, there is no free coverage in the rooms or by the pool areas. There is a paid wifi available but nowadays with wifi as strong and prominent in everyday life I believe it would be a great idea to offer free wifi coverage that covers the entire site for guests to enjoy. This would allow guests to go online and share things going on at the hotel, this would be free advertising for the hotel

Our stay at the hotel was generally good. The rooms were fairly clean,thought the doors are quite old and the walls could use a fresh coat of paint. The staircase also needs some cleaning. The staff at the bar were friendly except the guy at the bar infront the lobby who was very rude and refused to give us a glass of ice, the reception staff need to be changed immediately NOT welcoming. An employee asked the bartender facing building no 2 for some water, the bartender replied "I'm dealing with guests the employee answerd him " forget about them " not realising that we are Lebanese and we understood Arabic . Food was good with a large varieties , special thanks to Mr. Anwar Fathi and Mr. Mahmmud yakout the only ones who were truly helpful and always had a pleasant smile. Check out is at 12 o'clock but we handed over the room around 10:30 and stayed at the hotel when we asked for 2 cups of gin they refused to give them to us and I believe I was right but when we talked to the manager we get what we wants. We paid for our service , that's their jobs we are not beggars.