Parrotel Lagoon Waterpark Resort

We have seen lots of bad reviews about this hotel but honestly it’s not as bad as what it’s made out to be, yes there is room for improvement but your holiday is what you make of it. We stayed for 11days and enjoyed every minute. The hotel itself is beautifully laid out with stunning features, the bedrooms are big, spacious and clean. The staff work hard and always willing to help. The pool bar staff are amazing they never stop especially Besho he always made sure we stayed hydrated such a lovely man. Yes the food is repetitive but there was always something we would eat. Entertainment of a night wasn’t the best but there was always something on to watch, kids club was good and the animation team worked hard to keep the kids goin. Waterpark could do with a few more rings and mats for the slides. But over all we enjoyed our stay

We have just returned from a 14 night stay and we all had a great time. We stayed in one of the villas which was lovely and spent our time at the villa pool and the island bar. Ali, who runs the Island bar, was super friendly and made us feel so welcome. Nothing was too much trouble for him and he made our stay very enjoyable. So much so that our son cried when he had to say goodbye yesterday to him. Abdullah, a lifeguard at the villa pool was always there to help with our sunbeds and towels every morning and another lifeguard Mostafa was very friendly also, both always engaging with our children playing in the pool. Food was good, always found something to eat. Ras Mohammed boat trip is a must along with quads and camel riding. Overall we had a great holiday here and will return.

The brochure states 5* but that was obviously a few years ago. All the furniture in reception was in a sorry condition, all drinks, whether wine water whisky or beer came in plastic cups. Kids were allowed to play football in the internal areas ie reception and dance floor. The food and alcoholic beverages were very second rate and when we complained to the bar manager he said as Egyptians don’t drink alcohol he couldn’t comment. The rooms of an ample size and were fine and well serviced. The pool and surrounding area again was good. It was the food and drink that were poor. I’m sorry we won’t return.

I write this review giving it 1 star but it didn't ruin our holiday. If you are English looking to book this place hopefully this will help. We went as a family of 5. We have visited Egypt before so we know that most resorts are a little rough around the edges. We came here purely as a relaxing by the pool - kids having fun holiday as we’ve done the whole pyramids and major Egypt trips before. The rooms - 2/5* We were located above reception (2 rooms) and both rooms next to each other perfect our request was met. The overall room was spacious but tired. The bathrooms need completely refurbing. They are disgusting! In our 2 week stay our rooms were only actually cleaned twice including bedding changed. Most days was an evening knock on the door of what do you need (water, toilet roll, towels etc). The food - 3/5* The bit that has worried most English people and same for us reading previous reviews. They’ve obviously tried to improve things vastly in this area and there’s a wide range of different food and most of it was pretty nice. Yes, it is very much the same everyday but that’s most all inclusive holidays. There is a separate English restaurant (although not just allowing English in??) if you walk past the main lagoon restaurant and follow it around the corner it’s tucked away there. The cleanliness of the place is just a joke - they never move tables and chairs to clean it properly and you are constantly attacked by flys whilst you eat which really grates on you. The staff - 4/5* Beshol serving us drinks around the pool -great guy, fantastic work! Abdul and Ali the lifeguards doing their job and entertaining the children too. The entertainment team do there best to keep spirits around the pool but you have to constantly listen to them trying to get the music system to work properly everyday. Most of the staff we came across went above and beyond so you can’t fault that. The staff I didn’t like is the ones who constantly try and sell you stuff at the poolside and my NO! Became more abrupt as the holiday went on. The lady harassing everyone for a massage I told not to touch me without my permission in an obvious I’ve started a massage so I’ll charge you ploy. The aqua park - 0* We went once. There was only 3/4 floats for each slide causing huge queues …. Well not queues just a mad scramble to snatch the float to go on next. Boiling hot heat waiting for others to just push your children out of the way. One floaty came down covered in human poo. The lifeguards just washed it off and continued as if this was normal. We were in the aqua park for literally 15 minutes before leaving back to the main pool. My 9 and 10 year old said the only good bit of the aqua park was the golf cart ride there and back. Public toilets - 0* Wow wow wow - poo all over the floor, walls, toilets absolutely disgusting again. Luckily our rooms were the same distance walk as the public toilets there so we only ever went back to the rooms when needed after