Aura Resort Sidi ABD El Rahman El Alamein

NICE hotel nice location Clean room and nice people And the pool is very nice

When we booked we were so excited to engage with all the great things the resort promised. We paid them via bank transfer as they requested. Weeks later, after emailing them multiple times to confirm payment they said they would have to charge us a lot extra as they had not received the full amount. I triple checked with my bank, sent them copies of the transfer, and still they ignored my emails and requests and ultimately charged us so much extra money. We got tired of fighting and just paid when were checking out as we were risking losing our flight. Any amount paid for this hotel is too much. The food is awful. We saw multiple live cockroaches. The WiFi doesn’t work. The staff is unhelpful and rude. It’s far from the beach, and the shuttles are falling apart, dangerous and very sparse. Ultimately, the way we were treated was so upsetting and disrespectful, we would not wish this experience to anyone else. Please spare yourself and stay ANYWHERE else during your vacation.

It’s hard to think of one good nice thing about this hotel. Rooms were dusty, food was horrible and overpriced, service was a joke. Rooms were old and smelly, and as soon as we checked in we realized the cold water tap in our bathroom did not work (!). We had power cuts multiple times a day, often at the most inconvenient times. During lunch, my husband and I had to wait for around 1 hour for our cheeseburgers, and the waiter ended up being rude to us after we followed up and asked about our order. The staff spoke almost no English, to the point where the towel boy did not know how to say towel or the waiters in the restaurant did not know how to say cutlery or alcohol. It was very very hard to navigate, so this hotel is definitely not prepared for international tourists. Breakfast buffet was disgusting, and the shuttle to the beach was in very bad condition. Would never recommend this hotel to anyone.