Hotel Lucky India Royal Heritage

I had a very unpleasant experience at NRS Royal Palace, and I strongly advise others to stay away from this hotel. Here are the key issues I faced during my stay from 20th July to 23rd July 2025: 1. Unprofessional and Non-Responsive Staff I checked in late on 20th July at 9:00 PM and requested a late checkout on 23rd July until 12:00 noon, for which I agreed to pay half-day charges. The reception confirmed this verbally. However, on 23rd July (Saturday), due to sudden weekend bookings, the hotel staff called me early in the morning while I was asleep and forced me to vacate by 9:30 AM. This is unacceptable behavior, especially after confirming the late checkout. The staff was rude and completely unhelpful. One of the worst hotel staff experiences I’ve ever had. 2. Poor Room Conditions Upon check-in, I noticed that the balcony of my sea-facing room was flooded with water, making it unusable. I requested a room change, but my concerns were completely ignored. What's the point of booking a sea-facing room if you can't use the balcony? 3. Unhygienic Bathroom The bathroom had a terrible smell, and despite multiple complaints, no housekeeping staff showed up to clean it. This lack of basic hygiene is simply unacceptable.