Insotel Punta Prima Prestige Suites & Spa

I am writing this feedback not to criticise but with hope that there will be some improvement for next time when we come back, because we do want to comeback to this hotel. First Impression of hotel was not good. Probably because we arrived at late in the evening. They gave us “late dinner” which was dry baggute and some cucumber salad. But next day all changed. We are happy with area, apartment, food. But what let this hotel down is staff. Not all. Specialy receptionist . So so rude and unfriendly. It felt like I am 3 star hotel. I asked why 5 star hotel don’t have matrices for sun beds? All answers was “I don’t know”. Staff from restaurant area, a lady who cooked fish in the evening so rude, just felt like I came here to ask her for free. Just horrible. Please improve 1) staff service 2) get a good iron (I am sure you can afford that for 5 star hotel). 3) would be nice to see matraces on the sun beds Other than that I would recommend this hotel and definitely would come back.

This is a really lovely hotel. The location is stunning, with clear, uninterrupted views overlooking the gorgeous turquoise sea. The suite was huge with an enormous balcony, 2 bathrooms and a small galley kitchen that was fully equipped with fridge and kettle plus a cooker, if you need it. There’s a hidden Murphy bed and chair bed (each sleeping 1 person) staff prepare these each night so they’re hidden giving you maximum space in the day. The room and pool area were spotlessly clean. The buffet restaurant was nice and the staff so friendly and attentive. A great selection of fresh meat and fish cooked for you on a grill and ample vegetarian and vegan options for breakfast and dinner. The real gem of this hotel is its small exclusive nature. You can use all the amenities of the neighbouring Insotel Resort hotel - water park, sports facilities, evening entertainment, pool and restaurants (you can book 1 per week outside the buffet) but those guests can’t use the prestige, so you feel like a VIP in a boutique, exclusive hotel. The pool and restaurant buffet for breakfast or dinner was never crowded (unlike the all inclusive Insotel which was packed with queues at dinner and rammed around the pool!) It was so easy to chat to other guests as you see the same faces at breakfast and by the pool. The location in the SE of the island is great for exploring nearby towns and beautiful beaches and coves for fantastic snorkelling. Also close to Mahon to explore the city. We didn’t hire a car, the taxi and bus services were so easy and reliable with buses and the “ting ting” land train stopping at the hotel. I would love to return. It’s a total gem of a hotel and location. We LOVED it!

The suites were very spacious, comfortable, immaculately clean and maintained to a very high standard by the housekeeping staff throughout our stay. The Prestige part of the resort has limited facilities (a pool area and a bar which was sporadically staffed) but we did have access to the facilities in the larger all inclusive part of the resort, including the use of free tennis courts. The food was a big disappointment; our half board package included buffet meals in the Prestige Nura restaurant , but we were told at check in that we could choose to eat in one of the 'specialist' restaurants on site on one day. We chose to eat in the Tapas restaurant, where we were served a mediocre set menu (the croquettes were still frozen inside) for which there was an (unexpected) additional charge of 31 euros per person. The food in the Prestige restaurant wasn't much better; buffet style food served lukewarm on cold plates. The only decent food was served by the chef who freshly grilled ‘specials’ each evening. Drinks were expensive (c12 euros for a glass of wine), although we didn’t know how much was being charged to our account for each drink as we were told there was no wine list or bar menu to view! There were some free drinks on offer each evening but these seemed to be offered to only certain individuals (and not just to new arrivals which might have made some sense?) The restaurant staff worked very hard to provide a high level of service and continuously replenish the buffet - although even the freshly put out food was not hot. As other reviewers have mentioned - there are some great restaurants along the front in Punta Prima - we'd particularly recommend Chiringuito Aire.