Dreams del Estrecho

I stayed here a total of 3 nights - 2 nights before my Antarctic cruise, and 1 night on the way back. I really liked this hotel and it exceeded my expectations. Both rooms I was assigned were fantastic. Spacious, clean, modern, and comfortable. Lovely large bed. On the way back they gave me a massive apartment-sized room - crazy! The service is top notch once you get to the hotel. Reception and restaurant staff are fabulous. The hotel is right across the street from Unimarc - a large supermarket and very close to restaurants, souvenir stores, and the main town area and shops. I want to thank the hotel for being flexible and preparing me a hot meal that was ready in my room when I arrived after midnight. I had a late flight coming in and room service closed at 11.30pm. I arranged for them to cook me a meal and have it ready in my room at 11.30pm. This was a lifesaver! I very much enjoyed my stay here and wouldn't hesitate to stay here again. There were a couple of things that could have been improved: 1. It is very hard to get into contact with the hotel before arrival. They only respond to emails half the time. That being said, their concierge staff always responded to my emails and were a big help. Big thanks to Fernando from Concierge and Felipe from Reception who helped me greatly when I didn't get any response from the General Reception team. 2. The hotel is extremely busy and the lifts took a long time to arrive on some occasions. One of the lifts also broke down on one day and the wait was even longer. 3. Gym opening times - they have a great gym but it closes early. I think on Sunday they close at 9pm. It's terrible. For a hotel like this, they should have the gym freely open till midnight. Overall I think they did a wonderful job and provided great service on arrival. It was a great stay, thank you.

Nice location Punta Arenas is a lovely town but the dreams hotel isn’t all that great at the moment because they are doing construction on rooms and it is noisy and disturbing and it goes until 7pm at night. Wait until they are finished before coming here.

Reception service was terrible; customer service can be vastly improved. Property location is great though and rooms are good size and clean. There was construction on top floors and a lot of hammering in our stay during the day that forced us to go down to get peace.

Rooms are well laid out and breakfast good. On the day we arrived the lifts were broken which was not good when there were over 100 people checking in with luggage for quark expedition. No coffee and tea in room or facilities to make anywhere. Therefore you had to wait for breakfast and nothing available in evening.