The Ritz-Carlton, Pune Bewertungen

This was our 2nd time in this hotel and i expected something better than what we went through during check in the last time, however the experience at the front Desk while check in was not great, Atul Gera the Duty Manager was rude, unemphatetic and unwilling to listen, he kept on arguing and wasted atleast an hour plus we were made to wait for another 30 mins as the room was getting ready when i had already confirmed on whats our time of arrival. He was so unwilling to give us the GOlf view when i had booked one but was not mentioned on the voucher when i could clearly see that it was available, i have never experienced this negative gesture in any of the Marriot Hotel chain, i have visited St Regis, JW, Westin, ITC Luxury collection but somehow i feel RItz Carlton Pune Front Desk especially the Duty Managers need to really go through some serious training on how to be polite, emphathetic and non pretentious with thier customers and when i have been travelling to your hotel for the second time. I had decided after the check in experience that this would be my last time in Ritz pune had it not been Mr Jayant Sood who came to help as always. On Checkin i dint find the room very clean stains in Toilet, bedsheet and bathtub. Jayant Sood came to my room and empathised and made things right for us. He asked us to go for Lunch and gave us the room that we had intially booked with the Golf view. I reckon all your Duty Managers should be trained by My Jayant as he really knows how to speak to your customers and especially repeat customers. Special mention to Debatanu who took good care of us while we were in 3 kitches during Breakfast and Lunch, Somesh also was quite helpful and ensured that we were taken care off. The hosekeeping staff komal Randive was also ensuring that our room is clean and tidy. When we visited the lounge the food was good, however to our surprise we got juices in a glass which had lipstick stain on it, something we cant accept from a brand like RItz Carlton. We told Mr Nigel the Manger of the Lounge, he was apologetic and ensured that he would look into it and made sure that Dinner was served in good clean plates and glasses. Since you have such good people such as Mr Jayant, Debatanu, Nigel, Somesh and Komal who rise to the accasion and make things right when they dont go right everytime, its because of such people even though the experience was not top notch but i can still think of coming back to Ritz and i still trust the people. I had asked to meet the GM but i beleive you were in training, Would love to have a chat with you if you can call me.