Crown Paradise Club All Inclusive

Me hicieron frraude ustedes la agencia de viajes

Excelente servicio , volvería a ir

Great for kids. Location is perfect, fun beach and pools. Clean hotel, staff is awesome but the food is SO bad. Our kids even asked to go somewhere else because the buffet is that bad. The snack bar is also terrible. Cold everything. The Crown in Cancun has way better food if you are basing your trip on food.

The food here is terrible, spend the money and go out to eat. The rooms are dirty and out dated, get what you pay for I guess

Awful. This resort a fair few good reviews before we booked back in January so it seemed alright but a week or so before we left on the trip, it all started sounding not great. We get there, even worse. The food at the buffet is barely edible (even by all-inclusive standards). The tables and chairs are dirty and old. The service is barely existent. The reservation site/qr code was impossible to use unless you’ve done it before and there are very few spots available (probably unless you’re in the adults only side who seem to get preferential treatment with that). The management needs to address this as it is a big frustration and piss-off, quite frankly, as someone paying for their food to be included and feeling like we need to go off resort to eat remotely decent food. We were only able to get our room cleaned one day out of the 7 we were there, and they never replenished the cold drinks (and obviously I’m mainly concerned about the drinking water). They absolutely cater more to the locals than they do the travelers. So, to be honest, I did like the locals do and didn’t tip much because it wasn’t even good anyways. The drinks were mediocre at best. The main pool was decent but overrun by rude children (I was there with my young children so I’m obviously not being overly judgy with that one). The kids pool is dangerous for the parents to go down the slides with the kids. I quite literally flew into the railing on the one slide when I tried to go down the adjacent side to my 3yr old daughter. The water is murky in that pool too. We checked in at about 7-7:30ish the first night and on our last day I asked about a late checkout being that we didn’t leave until nearly 6pm and was planning on leaving for the airport at about 3pm. Well they said we could if we paid an additional $50 USD per person. Hard pass. An absolute joke to end our awful experience. The take away: we’re not hard travelers to keep happy but this resort repeatedly disappoints in all areas.

DO NOT STAY HERE!!! I knew booking I wasn’t expecting a lot figured a 3 star but it definitely a 1 ⭐️ The day before leaving I checked with our tour operator Funjet about raccoon issues and cleanliness issues- - they told me it was not true!! We have 3 videos of different times the raccoons were in the hallway!. They also ran by the beach bar to the garbage can at 9pm. The rooms are horrible, we had 2 rooms and there wasn’t even a shower handle on the shower in our room. There was Poop on the wall in our washroom - It filthy and stained! Getting wash clothes is impossible you have to ask for them and lucky if you get them. We asked for towels and if you got 2 you were lucky. Rooms smell musty. We had to call for the mini bar to be refilled a couple times during our stay bc it never happened. I also mentioned we thought there was bed bugs and we were told it was sand bugs. But I have pictures and others agreed it was bed bugs. We had trouble with making food reservations and found out our second room wasn’t even assigned the right room number and the bed sheets were stained when we checked Safe didn’t work in one of our rooms We felt unless you did the timeshare breakfast they didn’t care. Eveyone we talked to at the resort agreed the Japanese restaurant was horrible. I love Japanese food and couldn’t eat it. Making reservations is a nightmare. Adult Pool bar - it not maintained well- Pool side snack shack is not staffed well but just expect birds as it is an open area. Overall Rooms are gross and rundown. Black mold, A/C not great, dirty bedsheets, safe don’t work. Food was not great. Service was ok, but not great. We left after 5 nights and frustrated. We did let funjet operator know and was advised the resort said they did not have complaints from us which is funny! So don’t expect service from this property. I stayed here several years back and so sad it gone so bad. We love PVR but we will go to another resort next time!