Sheraton Buganvilias Resort & Convention Center

Pros: - Good location - Huge rooms - Close to Malecon Cons: - Too crowded - Noisy - Only real option for lunch is their buffet place - Pool is not clean - Time share - Staff could be a little more friendly - Buffet is too busy/crowded We had paid via Trip.com for the room with breakfast buffets included. The check-in staff said the payment has not been done and we still had to pay for the room and buffet separately. After 2 hours of confusion and waiting with a 1 year old, it was finally resolved. The staff did not feel sorry or apologize at all for their mistake.

設施：位置在海灘旁很方便，但沙灘比較粗糙 環境：環境還好 服務： 服務有些滯後，早上錯過打掃房間的時間後，下午要通知兩遍才來打掃，而且每日的咖啡也不及時補，打電話要才給，軟件不符合這個級別的酒店標準

I was recommended the Gaviotas Restaurant per one of the employees as a 2 Michelin Star and the food was not even fresh. Same with the rest of the outlets, food was not good. There was a cockrach in the room. The magnifier mirror was broken.

Great food options and the beds are super comfortable. (They also have rolled up beds upon request)

The property itself was great. The staff polite. However this property also runs as a timeshare. When I booked through ******* I was not expecting to be approached to participate in a time share presentation. When we first arrived they took our luggage and sat us at a table. They said it was to go over the property map but it was to tell us about the time share. This took about 2 hours of our time we were hungry and tired. We ended up giving into attending the presentation which was to be 90 minutes and it was way longer because every time we said no, they brought in another person who he thought was to end the meeting, but I was always trying to sell us something even cheaper. This took up our whole morning. I did not appreciate this. Also, the hotel is beachfront, but that beach is not a good beach to go swimming in. It’s very rocky. There’s no sand to lay out in. Again the hotel was nice but did not appreciate the whole timeshare thing and the person we had to talk to Leslie got a little upset when we said we were not interested in purchasing anything. They did give us a free breakfast and we’re asked to leave a tip and a massage in a show.

Overall stay was as expected, no surprises. Close to downtown. Spa was good and relaxing. Cons: Wish has more activities inside resort. Some of the items in buffet needs to be covered since there were few flies around.