Ura Roslara

Me and my friends booked a package through on the beach , once we got off the plane and arrived at our hotel, we found it was all pitch black no one was there. We could not gain access. It was past midnight and we was shattered and just wanted to get into our room after an hour of trying to contact the hotel. We found a number hidden at the side of the front door. We then rang this number and got told to go to this other hotel which was a 25 min walk away with all our suitcases etc. to be told our hotel had been shut down for months and they couldn’t understand how we could have booked to stay there for 1 week. We was disgusted as we paid alot of money and the hotel we had to stay in was defiantly a downgrade. We will never ever be booking through on the beach again and we will be telling all our friends and family the same. We have tried contacting on the beach to complain and speak to someone about our experience but we have had no response. Very upset and devastated as it ruined our whole holiday.

I have travelled to Gran Canaria for a holiday 5/6 times over the last 10 years. I really like this hotel for price. It has a small shop on site and a small bar / cafe near the pool. It is on top of the hill overlooking Amadores beach and the beach is a 15/20 min walk downhill. 5/10 mins up and across the top is the Europa centre with loads of restaurants, bars and shops. I longer walk downhill is the walk into Puerto Rico with more of the same. I have stayed at this hotel on 3 occasions and would not hesitate to stay here again.

After we lowered our expectations reading previous reviews, on arrival we were really pleasantly surprised. We had an 11 night stay. Apartment in need of updating but was spotlessly clean, towels changed almost daily. Staff friendly and really helpful. Shared areas and Pool cleaned daily every morning. Excellent value for money, have paid more and had much lower quality accommodation.