Koh Russey Resort

服務到位 位置不錯

The resort location and the stylish rooms are the good things to look forward to in this resort. We stayed for 3 nights in the 1 Bedroom beach pool villa with breakfast. The breakfast buffet had sufficient choice and when asked the staff did accommodate for dietary choices. The staff though completely undertrained for the role in hospitality are friendly and serve you with a genuine smile on their faces in keeping with their culture and customs. The downside is that the prices you pay for the whole stay does not compare to the service you are given. It is a 5 star resort accommodation and we have certain expectations when the price tag is higher, which we didn’t mind paying. But after our stay we felt cheated because besides the room with a pool by the beach, we did not receive any of the service that one would expect for a five star resort nor one with the hefty price tag. We talked with the manager “Samanta” and gave feedback about the undertrained staff, lack of English speaking staff, understaffing in general and the poor quality of the food. When we had an issue with the food, they did not charge us for it though we would have preferred to have had a nice dinner with quality food to round out our holiday experience. The manager was understanding and listened to our concerns and that helped a bit. She admitted that the staff are all new hires and still needed to undergo intensive training to bring to the required level which takes time. While I sympathize with the manager’s situation, i however absolutely disagree that the onus is on the customer to bear with the fact that the management did not train the staff before the season started. We did not pay a heftily discounted rate for our stay so why should we as the customer have to suffer for the poor management of resources. That is my biggest grievance with this stay. I was unsure whether i wanted to waste my time by writing a review but i think the hotel management should take corrective actions to improve the overall experience and bring it in line with the price that they charge their customers.

The resort is stunning The staff are amazing, so warm and friendly. The food is superb The spa is fabulous We had a beach villa with its own small pool which was very beautiful However , there is little to do but relax . We tried riding the hotel bikes around the island but they were in desperate need of a service - 1 gear and no brakes ! The snorkelling on both sides of island was poor. Sadly, I think the sea is quite polluted from Sihanoukville. The coral looked dead and dark and there were few fish . The beaches outside the resort area have quite a lot of plastic pollution, I have seen this before and it is no where near as bad as Malaysia, but the authorities could hold the resort owners responsible to look after the island better . They are making efforts with the kohrusseyresort.com Ton-to-ton campaign which makes very respectable claims. Let’s hope they get serious about it and don’t just use the website as greenwashing.

Big thank you to the Koh Russey Resort Team for our amazing stay! The holiday was unforgettable thanks to the caring, thoughtful and detail oriented touch of the management and staff. The rooms are beautiful, a sandy beach all to yourself and great food make this a perfect destination. We enjoyed every minute and look forward to being back!