The Capital Menlyn Maine

The first issue we encountered was the excessive noise from the surrounding area. Music continued to play at an uncomfortably loud level until well past 2 a.m., making it very difficult for us to sleep. Only after contacting reception was the noise addressed. The more concerning issue, however, was the interaction I had with your front desk staff member, Shaun. Upon check-in, we had requested a late checkout and were advised by the lady assisting us that it should not be a problem, subject to availability, and that we could confirm with the front desk the following morning. When I approached Shaun to do so, he informed me that only one room could be extended by 30 minutes due to high occupancy. When I referenced our earlier conversation and mentioned that we had been told late checkout should be feasible and about the issues experienced during the night, Shaun’s tone and demeanor became noticeably impolite and dismissive. I then contacted your central reservations team directly, who confirmed that there were more than ten executive rooms still available for the evening, which contradicted Shaun's claim. After returning to discuss this with him, and following a rather uncomfortable exchange, our late checkout was finally granted — but without any apology or acknowledgment of the earlier misinformation. As a paying guest and a loyal Capital Circle member, I found this interaction deeply disappointing. The lack of transparency and poor attitude demonstrated do not reflect the level of service I associate with your brand. I believe that honest communication and a willingness to accommodate reasonable guest requests go a long way in ensuring customer satisfaction.

As you drive up to the hotel you get this feeling of peace and serenity. From the gentlemen that stand at the entrance to the staff at the KOI restaurant and let me not forget the ladies at reception you feel welcome. The friendliness and easy check in and check out is out of this world. I have travelled a lot in SA and stayed at hotel and I will say that this hotel was one of my favourites and would recommend it to everyone travelling to Pretoria. Thank you to the entire team

Luxury apartments well equipped and central. Safe parking good safety measures in place. Surrounded by excellent restaurants and a convenient shopping centrum nearby! Slick finishes in the 2 bedroom apartment with very nice bathrooms.

The hotel accommodation was of a very good standard including the breakfast as you were spoiled for choice. It is situated centrally and there is access to restaurants, shops within walking distance. I was surprised of the cleanliness and upkeep of the surrounding areas and the presence of security 24/7 which allowed you to walk freely any time of the day or night. I would definitely recommend this hotel when visiting Pretoria.

It was great from the check-in to the checkout, the room was comfortable and warm the amenities were great and the staff is so friendly and super nice they make all processes easy and cool to understand. I'd love to visit again and again

Had an amazing experience. From parking the rental car to warm and friendly greetings from reception! 10/10 would stay again!!