Southern Sun Pretoria

Das Hotel ist großartig, der Service und das Personal sind sehr freundlich. Ich war jedoch in Zimmer 322 und konnte aufgrund des ständigen Hupens der Fahrzeuge (meistens Taxis) draußen nicht gut schlafen. Das Hupen ist sehr frustrierend und nervig.

Bridgette gave me a great service with a beautiful smile. She's the reason I'll come back

320 My room was done so late. I fished workshop at 4pm, when I came to the room was not yet done. That disturbed me since I wanted to rest and push other work.

I wanted to update my previous review to express my gratitude to Southern Sun Pretoria for their excellent response to my complaint. I was contacted by the General Manager, Farana Moosa, on Monday, 08 December, who apologised for the noise issue I experienced on my first night. She assured me that the matter has been addressed internally and offered a complimentary 1-night stay for 2 with bed and breakfast as a gesture of goodwill. The voucher was promptly emailed to me today, 09 December. I appreciate the effort made by Farana to personally reach out and make things right. It is clear that Southern Sun values their guests' comfort and satisfaction. I must note that the noise was only an issue on the first night and the hotel was peaceful for the remainder of my stay. I enjoyed my time at the hotel except for that one night. Thank you, Farana, for putting your guests first and providing excellent customer service. I look forward to returning and enjoying my complimentary stay.

Extremely disappointed with the noise from a group of drunk guests by the pool area at 1:15am. Called Reception and they said they asked them to move inside, but 11 minutes later, the noise is still happening! How can you not consider other guests who have paid to stay here? Pathetic service and lack of respect for those trying to sleep. Get your house in order! #SouthernSun #Disappointed

Am still shocked and dissapointed with the incident.i was asleep and at around 2:am I heard someone trying to open my room door severe times.I initially thought am maybe dreaming,unfortunately I wasn’t.I remember jumping off the bed towards the door to listen carefully and on my way I literally saw the door being pushed and the little door latch inside helped me.i ran and again tightened the latch .with so much fear I ran to the phone ,call the reception and no one answered.I called the manager on duty no one answered.then after some minutes the phone rang,with fear I answered and the guy said it’s him from the hotel,the room showed empty from his side.am just still terrified on how the event unfolded and thinking all these is to be looked in further.nothing makes sense and I have unanswered questions.

This is not a 4 star hotel. The staff is nice but that's where it ends. Bathroom looks like it was done in the 90s and never renovated. Everything is old and nothing works. Plug socket not working. Phone not working. Drain not working so prepare for floods. We complained and they acted like they'll fix it but we returned and things were still the same. Have no intention of ever returning.

Amenities were Lacking. Shower designed for children.

The amazing 5 star service received from Patrick and the team. Farhana thank you so much for going the extra mile and making me feel so special on my birthday. The room, bathroom so comfortable. The staff amazing in every aspect. I applaude you.