Novotel Melbourne Preston

Good a commodity on and relatively quiet, easily accessible. Breakfast is over-priced and have to pay separately for a barista coffee. Should at least have some bottled water in the fridge in the room as well.

We were in Melbourne to celebrate my bf’s birthday. We really did enjoy our stays at Novotel Melbourne Preston. On the first night we were checking in late due to the delay of our flight but everything was smooth and quick. Just only it’s not in the city, we had to take uber for our convenience (but that really not the hotel’s fault tho). However, next time we will try Novotel that located in CBD. The size and facilities of the deluxe room for 2 people is superb. THANKS NOVOTEL!

I enjoyed my stay. It is well priced. The staff were helpful. The only challenge was using the laundry facilities. Some washing machines and/or dryers were out of order. Understanding the operating instructions was not easy. The laundry area needs a good clean up.

I found the reception staff to be a little less than helpful, however I know that they are front line and often get the brunt of people's frustration. I was awoken at 3.30am by the rubbish truck emptying the large blue bins, that was very annoying. One of the rooms I stayed in the bathroom was so small if I was a very large person I would have struggled to get in and move around. (511)

Had to pay a $200 fee when I arrived which was a bond and told the money would be refunded straight away in the morning when I checked out and present presented my card to them then checked out in the morning, gave them my card and was told he can take up to 48 hours to be refunded when he told me that the money goes straight back onto my card straight away as I was a Chuka and my husband has been admitted into the Austin hospital for two weeks has now left me with no money at all and I’m sill waiting not only would I like my holding fee for the bond back ASAP I would like a refund for my accommodation as well. I’ve got photos of the dirty Even here in it still

Checkin and admin staff are great no issue there Housekeeping didn’t replace towels or coffee sugar Breakfast was included but I get picked up for work at 7 and breakfast only starts at 7. Sure there are others that stay here that head to work early also - no option for food at that time - every other hotel I stay at for work has breakfast from 6.30am

Good size room and comfortable, room oddly contained an oven but no oven mitts etc. so difficult to use. Would be nice to have some vending machines or similar in the building as there are no convenience stores nearby, if getting in late there are no food options as room service ends before 10pm.

Booked for 2 nights. 29th Jan, and 30th Jan - leaving on the 31st Jan. Arrived at 3am on the 30th (3 hours past midnight on the day of the first night I had booked being the 29th. Told by rude staff lady working that the system had no rooms available. Which I found hard to believe seeing as there are over 350 rooms and it was a Monday. Arrived back as requested on 3pm on the 30th to find out I have been blacklisted. Thanks for the fantastic stay

The property was very quiet & nice & clean. It was useful having the restaurant next door.