Grand Highland Hotel

I’ve stayed at the Grand Highland Hotel before and have always had an excellent experience, with staff dressed to impress and service that was truly impeccable. However, this recent stay felt more like checking into a camp based on what the staff was wearing, and there was a noticeable lack of attention to detail. We were celebrating a birthday, yet it went unrecognized, despite paying for a champagne package and noting it in our reservation details. The display of the champagne felt thrown together without any care. In the past, breakfast in bed was offered, but this time, nothing was provided. It seems like the special touches that made this hotel stand out have really changed, and I was left feeling disappointed.

An amazingly charming hotel with well-appointed guests rooms. While smaller, the rooms have everything you need for a nice get away. Our extremely clean and tidy Rodeo Room had a coffee maker (a must for me) and a place for everything. The bathroom was well laid out and the bathtub felt opulent. Staff were all very friendly and exceedingly helpful. We ordered the Romance Package to celebrate our anniversary. What a treat. The roses are still alive after two weeks! While a weekend stay right above the action of Whiskey Row does produce some noise (ear plugs and a white noise machine were provided to help alleviate this), we found it manageable. The trash truck out the back alley was all that woke us up one morning. The location right off the square made most activities we wanted to do within walking distance (besides the hiking trails around the area) and we were able to fully immerse ourselves in the character of the town. We will definitely be returning to check out more of the unique rooms right on the square. Thank you for a wonderful weekend away.

Staying in this hotel requires you to haul your luggage up twenty-two steep stairs. No one is on duty after 5 pm. As it happened, we had an issue with the room’s mini-split remote (dead batteries ). We called the evening number. Manager indicated that he was AN HOUR away, but he enabled us to cannibalize the remote batteries in an unoccupied room. The room was cutely decorated, and the bathroom was beautiful. Location is good if you like hanging out on the main drag. We would go elsewhere next time—too many in inconveniences.