Gastnutzer
4. Juni 2025
Could be amazing…. In need of a few tweaks though. This hotel is stunning and really beautiful, from the lobby and bar, to the pool and grounds. The rooms are spectacular as well, with stunning ocean views. As for the property itself, it’s definitely five star! Many people commented on the blandness of it, which I’m confused by. We have stayed at other St. Regis properties around the world, and this keeps up with the brand for sure. The general service is at times amazing and at times a miss for st Regis standards… first, special shout out to M’hamed, who was a shining example of what all of the staff should aspire to be. From the moment we checked in, his infectious enthusiasm for the property was felt and he constantly ensured our needs were met, from arranging transportation to making recommendations. While the remaining staff were incredibly nice, there was something missing… like a lack of urgency or lack of resources. For example, at the pool, we had to ask for bar service, the front desk doesn’t have small change, etc. while this is minor, it’s not the next level service to match the St. Regis branding. Food was excellent and the restaurant was great. Other reviews complained about it, but I thought it was delicious, the service here was great, and the pricing was to be expected. Overall, great! A major miss is the beach… I know it’s not “high season” but they could at least clean the beach and make it welcoming lol. It’s private and was open, but there was plastic and seaweed all over the shore. This didn’t stop me from enjoying the water, but it didn’t feel like a luxury beach lol. Overall, I would 100% recommend staying here and I think the property could be amazing with some slight managerial improvements.
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