Hotel Meda of Museum Kampa

English version: Before you book a stay in this hotel, please take the time to read my account my splendid experience! With a friend, I would have booked a stay from 06.09-08.09.2023 at Hotel Meda. Emphasis on would have! We made our booking on 26 December 2022 for a relatively affordable price of €104,04. On 27 June 2023, however, an incredibly pleasant surprise awaited us. (Exclusively) in Czech (thanks to Google Translate we know what the message contained), we were told that an error had occurred in the system and that our room (which we had already booked half a year ago) was now no longer available. Whether this could be related to the fact that the rooms were now offered for a significantly higher price shortly before our stay and possibly given to other bookers, I will leave open. Instead, we were offered to stay in another hotel - with a definitely less convenient location further away from the city centre - at no extra cost! Great! We refused and since this date (27 June 2023) I have been trying unsuccessfully to get a refund for my booking. As this inconvenience is on behalf of the hotel, one would expect considerable effort and assistance: Either I received no response at all to my increased enquiries, or I could enjoy short messages like this one: "Hello, The price of the accomodation [sic!] will be refunded, please cancel the reservation here on Booking and send us your bank account number, IBAN and SWIFT code. With regards [...], Hotel Meda" (09 June 2023) As a response, I noted that there would be a cancellation fee of €96.04 on *********** and that I would therefore - what a surprise! – rather not do so. Unfortunately, the messages that my request had been forwarded do not really improve the situation or matter either - when after more than a month I am still waiting for my refund after multiple enquiries and vain attempts. To all people who are contemplating booking a stay at this hotel: if you would like to be informed that your room is no longer available half a year after your booking, and you would love to invest a lot of time and effort in possibly somehow getting your money refunded - then let me assure you that you have found the perfect accommodation for you! Hopefully my review will both help you make the right decision and prevent you from finding yourselves in a similar situation. - Deutsche Version: Bevor ihr einen Aufenthalt in diesem Hotel bucht, nehmt euch bitte die Zeit meine Schilderung der Erfahrungen, die ich machen durfte, zu lesen! Mit einer Freundin hätte ich einen Aufenthalt vom 06.09-08.09.2023 im Hotel Meda gebucht. Betonung auf hätte! Unsere Buchung betätigten wir am 26.12.2022 für einen relativ erschwinglichen Preis von €104,04. Am 27.06.2023 erwartete uns jedoch eine höchst erfreuliche Überraschung. (Ausschließlich) auf tschechisch (dank dem Google-Übersetzer wissen wir, was die Nachricht beinhaltete) wurde uns mitgeteilt, dass ein Fehler im System aufgetreten sei und u