Gastnutzer
23. November 2022
This hotel is a joke. First of all, the reception is at the other hotel, 50m down, which wouldn't be a big deal, unless it's raining, snowing, or if you need extra supplies for your room. Oh, there's no way to contact reception via telephone from your room, cause again it is a different building, so you better not require anything or have an emergency. Okay, now let's go to the room. Sit down, it's a wild ride. - the hairdryer was broken - the shower box was broken - the mirror above the sink was broken (and when I asked staff about it I was told "oh no, it's not meant to work". No no, it's just a light with a light switch, but it isn't meant to work. Sure, Jan.) - the AC is off, and the heater is probably at 30 degrees. Which is whatever, but let customers have control of their room temperature. - I arrived back at the hotel after spending the day out and the room was pretty dirty. That was AFTER requesting for a the clean up! (Pictures) - the doors have NO stopper/slower, so you hear all the doors slamming at all crazy hours (4/5am) - because there's no reception, there's no one to control if guests are loud or not. Another guest had to open his door and ask for silence. - walls are paper thin. - Staff acts like they don't wanna work there, and to be honest, it would be better if some of them weren't there. - 20€ for breakfast is ridiculous! Do yourself a favour and walk to the old town, you will find loads of amazing brunch places for way less. - I ended up complaining and changing rooms, and guess what? The light that the staff told me it didn't work, WORKED. Again, some staff just shouldn't be there. Pro: the wifi was okay 🤷🏻♀ Moral of the story: for the price, get yourself a better hotel. I would like my money and my time back, but such is life.
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