Linda T
9. September 2024
Loved this quirky hotel with its friendly staff and its close proximity to many interesting sights. There was a slight hiccup when checking in, when we discovered our booking didn't include breakfast. I hasten to add, this was NOT an error on the part of the Hotel at all, but rather a mistake on the part of ******* when changing the dates of our stay! Jakub was very patient with us and looking at our original booking, saw clearly that it had included breakfast. After a call to ******* the next day, it became clear who was responsible. We spoke with Tereza at Reception who was very understanding in dealing with the situation, agreeing to provide an invoice for breakfast at the end of our stay, which we could then forward to ******* for a refund. We were allocated Room 1 on the 4th floor which was very clean and spacious, providing everything we needed for a comfortable stay. We spoke with Jakub on Reception to ask directions etc. and he provided us with a city map on which he marked the location of the Hotel, which was really helpful. Breakfast was substantial, with hot and cold food on offer, and the staff were very accommodating when I asked for soya milk. I was quite poorly the evening before we were due to leave, and my friend went to Reception to request a late check out, in order that I could rest more until I felt better. At Reception my friend spoke with Lada, who very kindly confirmed we were able to extend the stay in our room from 11 am. until 1 pm. without charge. We appreciated this very much and it made all the difference to our last day in the Prague. Overall we thoroughly enjoyed our stay and all staff we came into contact with were friendly, helpful and professional. I would highly recommend this Hotel without hesitation. Thank you to all staff named above.
Übersetzen