Hotels mit Frühstück in Powdersville

We sent photos of the stopped up toilet, which overflowed raw sewage in the bathroom to Bestwestern corporate. They ignored our email, not even an acknowledgement. Shortly after check-in the toilet malfunctioned. The general manager plunged it out herself. We went out and after we returned the toilet overflowed raw sewage unto the bathroom floor. We called the front desk and spoke with Ariel who would not address the problem and instead required that we plunge the toilet ourselves. Ariel refused our requests to move to another room saying that we had occupied the room too long. We had checked in hours earlier for one night. We called the corporate office but there was no follow up as promised. Bestwestern corporate said they could not force the hotel to change our room. They and the hotel staff member left us in the sewage room all night waiting for help that never came. In the morning, we requested to speak with the owner who was present on the premises, but the general manager declined stating that the owner does not speak to or interact with customers. The general manager stated that the reason our room was not changed when the toilet overflowed is because all they had available was a suite, which would have been an upgrade. We were never given the option to pay for an upgrade. The general manager continued that moving our room ”would have been money out of his (the owner's) pocket.” So they decided to leave us in a raw sewage room rather than ask us to pay - which would have been terrible in itself.  In the morning,  no one apologized or said anything to us. We were simply given a bill to pay for the indignity we suffered. We had to initiate a conversation with the general manager whose response was lackluster at best. This experience has taught us that while the hotels are independently owned, Bestwestern corporate takes a hands off approach and does not hold the owners to any standard of care for customers. Even though Bestwestern corporate knew the toilet overflowed raw sewage and we were without the use of the toilet all night, they did nothing but call the hotel and report our concern. Bestwestern corporate did NOTHING to help us. We do not believe that any other hotel brand would have treated us so horribly or with such indifference. At Bestwestern,  our health, safety, and well-being were of no concern, despite all the rhetoric about cleanliness during COVID-19.  We regret choosing Bestwestern. 

Schönes Budget-Hotel. Wir hatten ein einziges King Zimmer, Zimmer war sauber, Bett war komfortabel, Zimmer gut geliefert, freundliches Personal. Nur die Frage war schwerer Zigarettenruch in der Halle. Es war ein guter Übernachtungsaufenthalt, als wir in die Gegend umgesiedelt waren.

With a stay at Comfort Suites Greenville South, you'll be centrally located in Piedmont, within a 15-minute drive of Prisma Health Greenville Memorial Hospital and Falls Park on the Reedy. This hotel is 7.2 mi (11.6 km) from The Peace Center and 7.9 mi (12.7 km) from Bon Secours Wellness Arena.Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, a picnic area, and a reception hall.Enjoy a satisfying meal at Brioso Fresh Pasta serving guests of Comfort Suites Greenville South. A complimentary continental breakfast is included.Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.Make yourself at home in one of the 82 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and separate sitting areas, as well as phones with free local calls.