Eight Hotel Portofino

此行通過攜程訂的倒數第二差的房，房間衞生和設施等同國內的如家。房價卻是安曼的價格……地理位置也差，在港口最裡麪最角落的位置。唯一的優點早餐還不錯……

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We recently stayed at the hotel from Friday to Monday and had a mixed experience. The strongest aspect of our stay was undoubtedly the staff. Everyone we interacted with was courteous, professional, and genuinely helpful, and their attitude made our stay more enjoyable. Unfortunately, there were several issues that we would not expect from a five-star property. We were assigned a room where it was impossible to take a shower standing up in the bathtub because of the heavily sloped ceiling. Considering that the room cost around €1,500 per night for Friday and Saturday, we expected accommodation that matched the price and category of the hotel. The hotel did offer us the opportunity to change rooms starting on Saturday. However, after already spending one night, unpacking our luggage, and settling in, moving rooms would have caused considerable inconvenience. In our view, guests paying these rates should not be expected to deal with this type of disruption. Another disappointing incident was that my wife’s pajamas disappeared during our stay. We assume they were accidentally taken away together with the bed linens during housekeeping, but regardless of the cause, it was an unfortunate experience. Overall, the location and the staff are excellent, but the room allocation and housekeeping issues meant that the experience did not meet the standards or value we expect from a luxury five-star hotel. We hope this feedback helps the management improve the guest experience.

This was an amazing location and hotel. The staff were so kind and helpful, especially Nicolo who gave us the best recommendations and wanted us to feel the most comfortable here.

Our one night at Hotel Eight ended up being disappointing, which was tough because we genuinely wanted to love this stay. SLH properties are usually such a treat, and we were looking forward to that familiar sense of care and character. Instead, the bed was uncomfortable, and that alone made it hard to feel rested. No one offered to help with our bags, so we brought everything up ourselves, and we weren’t shown around or given any guidance on where things were. We tried to find the amenities on our own and eventually gave up looking for the pool. The location also felt a bit removed from the main restaurant areas, which made getting around less convenient than we expected. For an SLH hotel in a place as iconic as Portofino, we thought the experience would feel more polished and welcoming, and it just didn’t meet the level we’ve come to associate with the brand.

I don't believe this hotel truly meets 5-star standards. The staff are friendly, but the overall experience falls short in some basic areas. We had a 7 a.m. checkout, and breakfast doesn't start until 8 a.m. — meaning we couldn't have breakfast at the hotel. We asked for a to-go option, which was not available. This is something every other 5-star property I've stayed at handles as a matter of course. Additionally, no complimentary water was offered in the room — or if it was, no one mentioned it. Again, this is standard at any hotel in this category. Breakfast itself was decent, nothing remarkable. I understand Portofino is an expensive destination, but the experience here didn't match the 5-star label.

Oasis in the heart of Portofino. Steps from the port and lovely restaurants and stylish clean well run place to stay! My especially appreciated the beautiful breakfast beautifully laid out in the dining room. Lovely staff a great us having car park and kept for the night. Will definitely return and a huge thank you to all the staff.