Country Inn & Suites by Radisson, Portage, IN

Let’s start with our toilet wouldn’t fill to flush. Every time we used it-we had to take the back off and pull the chain to fill the tank. Yes we told the front desk. It’s what the told us to do. The hot tub was broke-I get it things happen. The breakfast was subpar. Having stayed and ate here before, it just didn’t taste as good as before. The lady working the breakfast area was also very rude. This was my go to one night away hotel…not anymore.

The staff was courteous but the room left much to be desired. The carpet had crumbs and hair on it so it had not been vacuumed well, the bathroom had hair above the shower on the wall in multiple places so had not been cleaned well and also had hair on the floor which is gross. We had a suite and the television in the main area with 2 beds did not work properly and would not connect to any channels though the one in the actual bedroom area did. The pool water was quite cool and not very clear but the rest of the communal areas including the breakfast area were clean. It was just the room that left a lot to be desired but we were only there for one night so we just slept and left.

Most staff were wonderful.There was just one person who checked me in that was very rude and unfriendly

Everything was good except for the temperature in the room. It was either freezing or too hot by 1°.

Awesome place. Room was big and spacious, staff was wonderful and the kids loved the pool

Early check-in (just 1 hr) would be good if room is ready. Staff didn’t even check. Not very friendly about it either.

Dirty room, broken toilet paper holder, staff not friendly, no quiet time-very loud tvs, music and people talking/laughing/yelling.

Staff provided the worst customer service I’ve ever experienced - wouldn’t tell us the room number assigned, refused to bring towels into the pool area when I was watching my toddlers, wouldn’t get out of her chair in the morning to check us out. The room smelled of old cigarette smoke. The bathroom walls were dirty. The beds are very uncomfortable. The walls are paper thin, could hear people in the room above. Breakfast was 1/4 of what you’d get at a holiday inn for the same price. I highly advise not to stay here unless necessary.

Clean room and excellent amenities. Laundry and fitness center. Restaurants close by and excellent and friendly staff