Hampton Inn & Suites Port St. Lucie-West

When we arrived, we noted that the hotel interior smelled of asbestos, but we assumed that it was because the building was under repairs. Several days after we vacated we were hit with a hefty fine because the room smelled like “ smoke”.

I made a reservation thru ******* for an 'accessable' room with a shower vs a tub. I called hotel to dbl chk and was assured of my request..upon arrival, there was no hot water in my room for more than 2 days/ plus no shower...Staff, including Day Mgr continued to tell me it was fixed, finally on my last nite, I returned to the hotel only to find no hot water. at this time, I was offered another room....previously NO ONE including the day shift mgr had the minimal curtesy to offer me another room. I am a veteran and a senior citizen.. I fully intend to contact Hiltons area mgr and request full reimbursement for this inconvenience...I actually had to go back to home home daily to shower -to shower....in 3 days. I made sure that the day mgr and hotel front desk personnel knew what I was doing. I would also think, that ******* should get involved and provide some reimbursement. I've stayed in multiple Hilton hotels in a lot of foreign countries and never had these issues.....I started in room 212 and then I had to move myself, into room 2005. Again, a small curtesy - but no offer of assistance....they could clearly see my difficulties with my cane. Appreciate your response, thank you.

It was close to whom I had to visit. In at 1am and out by 9am didn't have much time at the Hampton Inn, but what I saw was very satisfying and the bed was comfortable.