ajknight
2. März 2024
I am usually very gracious on small businesses, but this is killing itself. We arrived around 5:00 pm and no one was in the office. There was a phone number to call if we needed anything. Thank God I had purchased international calling. However, there was no area code or country code for the phone number, so I had to google it. The lady answered and said the keys are in your room. The door is unlocked. We found the room and it smelled right away of must/ mildew. The keys never worked and neither did the safe keys, so we left the room open when we left. We were there for 4 days, and no one ever came to the office EVER. I had to pull out the couch for a plug and it was filthy back there. The blankets for the bed smelled so bad we didn't use them. We washed all the dishes before we used them because they smelled too and made things taste bad. Even the ice was terrible. The washing machine kept failing like giving a code. The pool was relaxing but could use a vacuuming. we needed help on our transportation and the lady that worked in the hotel next door helped us. I do not know who has a job with customers and does not EVER show up to see if things were ok. Or if we needed anything. I feel bad for businesses in these times, but this one deserves to fail.
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