Summers Rest Units

Disappointing Stay at Summer’s Rest Units Our stay at Summer’s Rest Units was quiet, but it fell short in several key areas. While the units were basic and functional, the overall experience was disappointing due to a lack of service and hospitality. Check-in was completely self-service, with no one at reception. Guests were left to locate their units from a name list. Shortly after, we encountered an elderly gentleman who was confused about how to access his unit and unable to reach reception. We had to guide him through the process, which highlighted the lack of support for arriving guests. The outdoor benches provided with the units seemed like a nice touch at first, but they were practically unusable due to the sheer number of flies buzzing around. It was impossible to relax outside or enjoy the rest areas. An unpleasant interaction with the evening receptionist further soured our experience. She came to our unit to verify our arrival and, upon learning we had our daughter with us, immediately demanded payment for the “extra child,” stating their policy only allows children under 2 to share a bed free of charge. This was surprising, as in Australia, children under 14 or 15 are generally considered minors. While we agreed to pay, I requested to settle it during checkout as I was preparing dinner. However, she insisted on immediate payment, claiming she wouldn’t be available the next day. This could have been handled far more professionally by adding the charge to the final bill. Checkout was another disappointment. There was no staff at the counter, just a box for key drop-offs, leaving no way to confirm outstanding matters or address concerns. While the units may seem appealing for their quiet atmosphere and extra beds, the lack of hospitality, unusable rest areas, and poor service make it a poor choice. There are far better accommodations nearby, and we will not be returning.

Nice location, feel peace and quiet

這次安排給我們的是白色的5號小木屋 非常喜歡!跟別間長的不一樣 唯獨這間白色小木屋是有墊高的~~~ 到的時候沒有服務人員 是自己去服務櫃台 打電話 報姓名 會有專人講解住宿的房間 去的時候隔壁安排一對老夫妻 他們好可愛 哈哈還跟我打招呼 那邊晚上路上沒人沒車 非常安靜的! 睡得很舒服 有電毯 附近可以找個地方看星星 超級美 唯一小缺點 就是廁所一直有小飛蟲 但澳洲生物多樣性 又是偏僻一點的地方 所以能接受! 下次去一定再住一次