Premier Inn Poole North

I love premier Inn Hotel Bournemouth, first and second time, really enjoyed the room, seeing the view and it was fabulous. I just can’t believe that I came back to Bournemouth Premier Inn Hotel for one night only and everything has changed. I’m happy.

I am extremely disappointed and unhappy with the stay I had there for myself my partner and her 10 year old child. We arrived Friday 30th May for 2 night stay. We paid for 2 day meal deal offer at the hotel from breakfast and dinner. We booked a table for 3 at 20.30 arrived in the restaurant at 20.20 we had drinks which came 21.15 there was still no food given to us. We asked the waitress 4 times where our food was but she never checked on the progress of our order she totally blanked us. We had to get another waitress at 21.30 to see what was happening only to be told the chef has only started cooking our food. Yet other guests who arrived after us seated after us their food was delivered promptly. The waitress who ignored us 4 times had a terrible attitude towards myself and partner. I am Asian my partner is white English. The other guests who arrived after us were white English and treated very well by her. I complained to the evening manager who was unprofessional who just said you can have a refund but no apology or nothing was done regarding our treatment. I have put our treatment by premier inn on social media regarding how we were treated and I am going to take this further also. On Sunday we came down for breakfast which we paid for separately the same waitress was in the restaurant and kept staring at us while we were eating making my partner and her 10 year old child very uncomfortable.

The initial welcome I received upon my arrival at the hotel was very warm. The room where I stayed was clean and well presented, The Meal Deal that I booked was excellent and economically priced. And the service staff on duty were excellent, especially Caitlyn who served me/us at the evening meal. Whilst she was part of an efficient team, she was the only one whose name I remember. Also Mark who was the Kitchens Team Leader, was very polite and friendly. All in all an excellent efficient service team.

One night stay to visit relatives in the Creekmoor area. Hotel as expected for a Premier, nice well equipped room. Advise not using the postcode advertised, but search for the hotel by name! Easy to check in either at reception or using the QR code provided.

Stayed here recently just for the one night. The room was ok, although would have preferred a premier plus room but they are not available at this particular hotel. One positive of the room was the air con; this worked well although I would prefer if it could be set at a lower temp than 19C which seems to be the default minimum at Premier Inn hotels. Despite the hotel being busy, the room was very quiet which is a big plus. Another positive for this particular hotel is the free car park at the front. Whilst this is on a first come first served basis, the car park is a good size and there was still several spaces, despite it being busy at the hotel. The restaurant and bar areas are nicely presented and the food of a good standard given the price. As per an earlier review from another poster, breakfast service was a bit of a disaster. They were turning away guests who had not booked a meal deal; it seems rather bizarre for someone to stay at a hotel but not be able to get breakfast in the morning. We had however booked the meal deal so were able to get a table, but trying to get any cooked food was chaotic. There was a line of guests waiting for hot food to be brought out as all trays were empty. As soon as food did get brought out, it disappeared again just as quickly due to the number of people waiting. Overall, the hotel is fine and provides what you would expect from a Premier Inn, they just need to sort out whatever is causing the issues with service at breakfast.

We needed the bins to be changed and the floor to be hoovered on Monday. I went to the reception around 9:30 AM and pressed the button several times, but it seemed everyone was busy serving breakfast, so we left and returned around 3 PM. We spoke to a female staff member, who said it was okay, but advised that next time we should inform them before midday. However, nothing was done on Monday. The next morning, my husband went to reception to request room service and was told we just needed to put the sign out, which we did. Despite this, the bins were still not changed and the room was not hoovered on Tuesday. My husband then went back to speak with the staff again, and was handed a bin bag to empty the bins himself. He had to return to reception to get additional bin bags so we could change them ourselves. The room still wasn’t hoovered. Additionally, one of the breakfast staff (a lady with short hair) wasn’t very friendly. She was pleasant at first, but her attitude changed noticeably when we asked to sit at the round table near the toilets.