Residence Inn Hotels in Pompano Beach

I do not recommend this hotel. Before I tell you why, allow me to pinpoint a positive. The rooms contain a full-size refrigerator and stove/oven. However, unlike Airbnb apartments, the rooms at the Residence Inn do not contain cooking supplies, like seasoning and cooking oil, or cleaning supplies. The exterior of the hotel, the exercise room, and the hallways appear nice. This hotel is located in a business compound, so you dont have easy access to the neighborhood or entrance/exit of the compound. This area is not well populated so you wouldn't want to walk or run alone at night. While this hotel has an area for hot beverages and water; it doesn't have a method of refilling the hot thermoses throughout the day, so if you arrive in the afternoon or evening, then you will not have access to hot water or hot coffee. The front desk person instructed me to fill a cup with water/coffee then heat it in the microwave in my room. Hotel management trained him to relay that message, he said. That is sad and an example of poor customer service and poor management. The rooms are unclean. The carpet and couch in my room are stained; the refrigerator has crumbs and stains; the oven is stained with food; the coffee machine water cup has coffee caked inside; the non-stick pots are so old the metal is exposed; the cutlery and cookware drawers are full of crumbs and some of the cookware has food stuck on it, still. The curtain is stained and the duvet has stains that resemble blood. One of our towels had fecal streaks on it. The dining room chair looks as if it also serves as a pet toy. And last, the common area of the one bedroom suite smells musty. In conclusion, this hotel is overpriced and it contains hazards to its' clients' health. This condition is insulting to the Marriott brand and to Marriott Rewards members. I reported this issue to the front desk manager, Saida, and she promised to have the room cleaned and prepare another room in case I wasn't satisfied with the room. The room wasn't cleaned, and the new room was unclean as well. Today, Saida apologized and refunded my money for the last day. I do not recommend this hotel to anyone. I am disgusted. This hotel should be shut down.

Die Lage des Hotels ist wirklich erstklassig. Die Suiten sind wirklich groß. Das Personal ist sehr freundlich und hilfsbereit. Frühstück ist wirklich sehr gut. Das Hotel wirbt ja mit Nachhaltigkeit was aber nur zu einem kleinen Teil zutrifft. In den Zimmern gibt es richtiges Geschirr und Kaffeetassen ABER: zum abtrocknen des Geschirrs werden einem Papierhandtücher ( Küchenrolle ) zur Verfügung gestellt. Das Frühstücksgeschirr im Hotel besteht leider nur aus Papptellern, Pappbechern, Plastikbechern und Plastikgeschirr. So werden jeden Tag Unmengen an Abfall generiert welcher unsortiert im Mülleimer landet. Dies ist das genaue Gegenteil von Nachhaltigkeit. Positiv zu erwähnen ist noch das das Hotel sehr Tierfreundlich ist. Während unserem Aufenthalt hier waren aufgrund des Hurrikans Ian sehr viele Menschen mit Ihren Lieblingen hier im Hotel. Es gab deswegen null Probleme und auch das Personal freute sich über die Vierbeiner. Zum Schluss möchte ich auch noch den Valetparkservice des Hotels erwähnen, insbesondere Antonio. Er war super hilfsbereit, freundlich, zuvorkommend und jederzeit mit ein paar Tipps zur Hand. Absolut klasse Parkservice.