Hotel Sunce

Our whole vacation was ruined by the elderly and very grumpy German owner. She stopped us from having cheese and biscuits a family (with no noise being made over normal conversation) on the terrace one evening, despite the hotel restaurant being closed and the terrace deserted. We had an evening flight back, but she insisted that after our 9am check-out that our hire car was removed from the car park despite there being plenty of spaces. And there was no public parking in the vicinity at all. This meant we had to go straight to the airport and spent the last day waiting in Departures and not on the beach. Anyone wearing a bathing suit walking through the hotel were severely reprimanded and told to cover up (even kids) - and this is a seaside hotel on the beach! Despite us speaking no German, she continued to address the family in German (despite the hotel being in Croatia) and became visibly frustrated when we didn't understand! The air-conditioning in the rooms barely worked and hence it was very difficult to sleep as the rooms never properly cooled. The hotel's position on the beach is lovely, but the beach bar served very average food / drinks at prices that were above what one would pay at one of the surrounding more upmarket beach restaurants. The hotel seems to be caught in the past, where politeness and customer service were "extra / optional" at many hotels! Perhaps the best way to summarize is as Faulty Towers located in Croatia, where they Basil is a 90 year old German lady - but much more angry / grumpy!

Stayed here recently for several nights, English speaking (not British) visitors. Immediately on arrival, the owner who is Croatian/German demands you speak in German or else. No customer service, no proper welcome. Grabbed our passports, photocopied and then chucked room key, no direction to room left to it. Rooms are incredibly small (see photos), barely room to even open/close a suitcase unless you literally put it on the bed! Air con is woeful, does not cool the room at all and we ended up having to leave the balcony door open at night. Cooler/fridge didn't work beyond slightly cooling suncreams. Breakfast is terrible. Does not run 7-10 as advertised, instead 8-10 which is bad if you have trips planned to get to early morning. Very poor selection, eggs galore if you like that - fried eggs or scrambled eggs only as hot items, plus a few random yoghurts. But be warned, if you get down to breakfast too late, everyone before you will have taken everything and the rude German woman is reluctant to cook any more. Overall breakfast felt incredibly tight: watered down 'juice', bread, cereals and random cake slices. After 2 mornings we were done. German woman glares at you randomly and generally makes you feel uncomfortable. Ended up totally ignoring her for the rest of our stay, incredibly rude considering recent damage of covid and importance of tourism's return?! Best part of our stay was using the beach, great location for walking down the beach and plenty of restaurants and bars in both directions. Bizarre set-up at the hotel, owner appeared to 'open' her beach bar but was never there and never had any customers we saw. On check out, the hotel demanded cash in Euros, or to pay in card with their marked up Euro exchange rate, or a 3rd option to pay Kunas by card. Never experienced such a strange way to settle the bill - who would carry hundreds of Euros around? recommend paying for your stay in advance via an agent/booking site! Be warned many facilities are advertised but totally misleading: There is no 24 hour reception - 95% of the time reception was unmanned. There is no spa/sauna - this is additional charge, and incredibly small sized. There is no properly working air con There is no bar/lounge.