One star out of five - A disappointing and frustrating experience!
We booked a room at this hotel for two nights over Shabbat, carefully choosing it due to its proximity to the Chabad House. The reservation was confirmed and paid for in advance. However, when we arrived at the hotel, we received an unpleasant surprise, to say the least.
The hotel staff insensitively informed us that they had "overbooked" and could only accommodate us for one night or offer an alternative hotel far away in the city. As Shabbat observers, both options were impossible for us.
This conduct is nothing short of scandalous:
Irresponsibility: The hotel confirmed a reservation they couldn't honor.
Inconsideration: There was no regard for our special needs as Shabbat observers.
Poor customer service: No suitable solution or appropriate compensation was offered.
Lack of reliability: How can one trust a hotel that cancels reservations at the last minute?
This hotel ruined our Shabbat and our entire experience. Instead of a peaceful and pleasant Shabbat, we found ourselves in a stressful and impossible situation.
I strongly advise anyone considering booking at this hotel to think twice! Don't rely on your reservation, because at the last moment you might find yourself without accommodation. This is unprofessional and unacceptable conduct.
In conclusion, a disappointing and frustrating experience that severely impacted our plans. A hotel that doesn't honor its commitments doesn't deserve customers' trust.
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