Hotel Vilage Inn All Inclusive Poços de Caldas

Hotel maravilhoso!!!! Comidas e bebidas poderiam estender até mais tarde!!! Algumas atividades tbm!!! As 22hs tudo se encerra e viramos “abóboras”… nao temos bebida, comida nem atividades, mas estamos la pra curtir ate um pouco mais tarde e nao queremos dormir… fica de sugestão!!!

Tudo muito bom, atendimento, alimentacao, sistema all inclusive. Um pequeno ponto que requer uma melhoria, seria apenas organização no check-in para ter mais agilidade, minha sugestão seria, separar guiches apenas para check-in e outro para atender a solicitações de hospedes.

I am completely disappointed with the service. The bedrooms smell like molde and they are dirty. My husband and son that suffer with allergies had a really bad time here. You get from a long trip and the bedrooms don’t have tower, you need to ask them to send them and you wait for hours to receive them, if the cleaners get the dirty/wet towers, they don’t replace them with new ones. I got myself naked with 2 kids and no tower to dry us. There is no security, they don’t have a control who is in each bedroom. They gave me twice keycard to go inside the bedroom that already have people in there. And worse 2 of my family members had the door open overnight. And one day someone open the door when my sister in law just had come out from the shower. The food is repetitive and there is no variety for kids. And worse we find a fly inside the coconut pudim. The employees are not prepared for the amount of people in the hotel so they can’t put food quickly enough or cutlery, you often need to wait to get cutlery or food. The fridge doesn’t have water, if you want water overnight you have to walk until the restaurant to get 200 mL cups that they provide, what is really annoying when you have kids. The internet stops working often and you need to reconnect every time to be able to do something. There is a carpet between restaurant and the main building that stinks as hell. Although, the building has ramps, they are not really accessible, it is really hard moving around with the pram and I can’t imagine how would be for a person in wheelchair. The baby kitchen/room is disgusting and the sink is really dirty and clogged. In a overall you can see how bad the management is and how the employees are unprepared, Once for all it is not worth for the price that you pay.

All inclusive Maravilhoso, comida ,bebida e petiscos de qualidade, tudo a vontade e são reabastecidos rapidamente ,quarto simples mas com conforto ...ótima infraestrutura pra criança, equipe de recreação muito legal ...vale a pena !

Banheiro recém reformado. Comida farta e gostosa. Petiscos fritos super saquinhos. Pizza saborosa e recreadores muito atenciosos. Atividade pra toda família o dia todo. Estão reformando para criar im parque aquático infantil Temos acesso ao parque do local ao lado e muito bom.

Sempre bom o Vilage pena que nesse final de semana choveu porém a programação interna valeu. Aproveitei a sauna e os shows. Novo bar no restaurante bem servido e bem decorado. Comida farta e variada o dia inteiro. Voltaremos ano que vem para conhecer a novo água park que está sendo construído