Premier Inn Plymouth (Sutton Harbour)

The staff was brilliant at helping us along our way. Seriously my only slight negative about the stay is maybe the parking a Ali less for hotel guest, not enough disabled bays for visitors and guests

Brilliant place to stay which has access to the Barbican, Hoe and city centre. The staff were lovely and especially Maisie, who was in the restaurant. She created a pleasant vibe for everyone she served. It was a tough family weekend for us due to a bereavement, but staying here helped to make it bearable. Thank-you

I’m writing as a big fan of Premier Inns. There are a number across the UK that I use regularly. I trust your brand for its value and consistency, but have been let down on this occasion, when I took my daughter for a special night away to Plymouth. My first disappointment has been with the availability of food. When I checked in at 4.30pm, I booked for dinner at 6.30pm and breakfast at 9am. Just two hours later, on arrival at the Thyme restaurant at 6.30pm, I was told that there were availability issues. Very little was available to eat. I was told that the children’s menu was available but when it was handed to me, all but two items had been crossed off in biro. The staff member commented that she was unaware of this. Clearly the staff member who booked me in only two hours previous was also unaware. We were advised to go to the pub next door, which managed to accommodate us, although they did comment that they wished that the hotel had informed them that they would be sending people over as they were fully booked. My second issue was with the wi-fi provision. I would usually pay for the Ulitmate Wi-Fi service for the night, so my daughter and I can watch a film together on my laptop. Tonight we were unable to do that as neither the free Premier Inn wi-fi nor the Ultimate would connect. I could not even get wi-fi on my phone. We ended up watching tv instead. My experience at Plymouth (Sutton Harbour) fell well below the standards I have come to expect from Premier Inn and I will not be returning to this hotel. It has also made me question if the hotels I have enjoyed across the UK are in danger of similar drops in standards, as I know in-house restaurants are being closed in many branches. Better food availability, wi-fi and communication between staff and customers about any problems in a timely fashion would solve these problems.