Premier Inn Plymouth (Sutton Harbour)

I know that with Premier Inns you get what you pay for but I've been using the chain for over a decade now and seen the level of service fall considerably. On my recent trip I was particularly disappointed with the following: *The hand towel supplied was obviously ageing and had a sizeable hole in it. *The carpets although vacuumed were in need of a deep cleaning. *The complementary beverages are now in a plastic box. No decaf coffee sachets and all limited to just two of each. I must say that additional supplies were freely available in reception. *I wasn't too keen on the glass mugs supplied and no glasses. *The service in the bar was appalling, a number of residents left without being served. Overall to be honest I've stayed in better Travel Lodges.

Great location a short walk to most of the major sights. Hotel was very clean and Premier Plus room was excellent, albeit very hot if aircon not turned on, even in the middle of the night. Comfortable bed and good bathroom, although bath was very high to climb in and out of for showering. Breakfasts were good although on first morning had to wait 40 minutes for cooked breakfast. Was much quicker on days 2 & 3. Good seating/bar area. had notification the day before arriving that the lift was not working. it had not been fixed by time we lest, 3 days later. We were on top (3rd floor) and were OK with the walk up and down.

Stayed at Sutton Harbour on the 22/2/25. On getting back to the hotel late that night I found I had lost my phone. Caroline a member of the night team was on duty and I can’t say how amazing she was . I tried phoning my phone someone answered Caroline spoke to them for me and asked them to hand my phone into a member of staff. Caroline contacted the venue where my phone had been handed in and spoke to them on my behalf. In the morning there was a letter under our door with all the details of who she had spoken to , all the contact details of the venue and what to do next. Well would like Caroline to know I have had my phone returned and truly believe if it wasn’t for Caroline’s help and understanding I would still be without my phone . Thank you so much your a credit to the team . Sara

Brilliant stay here. We chose not to stay in the city as we wanted to explore the old area and harbour, which was beautiful. Just a 25 minute walk from the train station and overlooking the harbour made it an ideal choice for us. 5 minutes walk from pubs and food places. Would definitely recommend.

Nice hotel but the WiFi was none existent and having a autistic child and no WiFi he was distressed at not having anything much he could use , we were waiting on some important emails too I,the issue was mentioned to a manager and he clearly knew the WiFi wasn’t up to standard

Went down to Plymouth for my daughter’s Graduation, premier inn central to town centre where the service was. Ideal location, awesome nights sleep also ideal location to drive into Plymouth without going through city centre. Staff lovely and friendly.