Lakeside Hotel Plitvice

The air-conditioning was broken in our room and it was hot, in the middle of summer. Even if we opened the window it was still 25C in the room! They gave us a fan but didn't do much to help in terms of comfort.

Great location outside the unadvertised, third park gate. Make sure you have tickets as none are sold at this entrance! Staff were super friendly and super helpful and provided us an itinerary for the two days we were there. Lots of things to do in the hotel. One of our party is vegan and they were catered for there; however, it would be nice to see some vegan options on the menu as the restaurant was superb and the talented chefs could create some tasty options to compliment the rest of the excellent food served. One improvement could be a swimming pool - the hotel has so many other facilities, the only thing it is missing is a pool!!

I am really dissapointed since I was looking forward to the weekend and when we got into the room they told us the jacuzzi is hot we got in was only 30°C and we asked them they said it would get hot waited for 2 hours nothing changed got in the shower the water would flancuate from hot to cold in between seconds. We asked them for another room with a jacuzzi we pain 220€ for a jacuzzi outside in the terrace we could not use because of them they took us to an attic room which was really small with a vask that had some functions. We asked for a refund noone would give any responsibility for that then I went to sleep the sheets where see through I could see that the bed under was with blood which nerved me even more. Told them that noone would care.

Room that we got was very comfortable,very cozy,the first one that we booked was under repairs so upon our check in, a really friendly reception named Anes introduced us to our new room with the hydromassage tub. The staff is doing their best,they will do everything in their power to indulge your wishes. Location of the hotel is so near entrance no.3 of Plitvička jezera national park,so it's really practical to get there on foot (to avoid all the parking mess). This place is magical when it's snowing,so I deeply recomend to go during the snowy times. We were here for 4 days,and 3 nights. The bed is a bit too soft and creaked in the middle,but I guess I'm used to harder matress. Dogs are allowed,so that is a big plus,we brought our pet with us and we were all together,enjoying our time . Two things that I have to criticise,are the hotel restaurant, and the spa area. The prices are too high when it comes to simple math. I mean,breakfast is awesome,but so is every buffet type,all you can eat and lots of food. Staff super super professional,and really pleasant.Also,pets are allowed in the restaurant. We were there for lunch and dinner ,costs a lot and it isn't even near the expected for that amount . In the spa,a lady that works in wellness was really friendly,as all the staff in the complex. But again,the prices are extremely expensive,so we didn't even thought of using the wellnes area.

The staff was very nice and helpful and the food was delicious. My recommendation is to update the rooms and facilities to match the quality of service your employees give. They aren’t bad just old. Lots of dusk and cob webs. But great location for park!

Very out-of-the-way place if you are coming from the main entrances at Plitvice Lakes National Park, although there is a third entrance close to the hotel. Looks and feels more like a lodge than a hotel. The food in the restaurant is excellent!