Residence Inn Pleasanton

Location is near BART, mall and restaurants. Room is spacious. Provided information were not clear, were told on email before arrival that daily cleaning service will be provided but we’ve been out on the first day and came back without cleaning done. Asked and was told rooms will be clean every other day. The room we were given got a clotted shower drainage, told the reception to fix it but nobody did anything not after 2 days of reminders. We were not offered a change of room either because the hotel was fully booked. The deposit they held on my credit card was still not released, hope it will be done soon.

It was very clean & quite area! The breakfast was amazing and it was different food for 2days

Friendly

房間非常普通，設施陳舊，梳化床感覺都要散架了。入住其中一天酒店居然不收拾房間不打掃，告知人手不厚，非常不推薦

價格實惠 交通方便 周邊吃飯買東西都挺方便 下次出差還會來住的

Great stay, break fast was great. Gym was good enough to stay swole!!!! staff was friendly, my only issue was there was not a roll out bed available.

The first thing that stood out upon arriving for check in was the warm greeting from Joy at the front desk. She checked me in an answered questions I had about reservations I made for an additional room. I encountered her a few more times during my stay. I had occasion to visit the front desk and make calls to them during my stay. She was there with the same warmth. I truly felt like a valued guest.

My 2day stay was wonderful. The staff were friendly and very efficient. The room clean and comfortable. The issue I had while checking out was no one’s fault. I filled my luggage cart and got out of the building ok. Problem occurred in parking lot. The slope to the parking area behind the hotel caused me to loose control of the luggage cart and it tipped over. The shape of the carts along with the fact there is no way to stop them on a downward spiral kind of put a dent in my ( up til that moment) beautiful stay was jarring. I will take more precautions next time I use the carts, however, I thought it worth mentioning as I see it could happen again to someone traveling alone.

The staff were nice. Easy check in and out. The suite was clean and had utensils, pot and pan to cook. Will stay there again.