Hotel Cielo, Playa del Carmen

The best part about this hotel is the staff. The owners, Steve & Alejandra, are there most of the time & that gives it a more homey, friendly feeling. The beds are comfortable, the beach is 1 block away, the restaurant is great - I really enjoyed my stay.

We stayed in January 2025, total 12 nights. Overall impression is very good. We loved the place and felt to be like at home. This is a result of relation we built with front desk stuff. I would start with location which is fantastic. It is directly located on 5th avenue, just 2min from nice part of beach in Playa. This was for us important point due to gistic with kids. Just in front of hotel is 7-eleven opened 24h offering all basic things needed. Ferry marina is just 5min walking distance, which makes easier organisation to go to Cozumel island. Hotel is typical mexican stile building, let us felt to live in mexican house, what we liked. Since we had double bedroom, room itself was really comfortable. Sink is placed in sleeping part of the room, and we found it sympathic. Toilet and shower are as well comfortable. Tiles on the floor are as well made in local stile. They are not slipery at all, and it made a nice difference to us. Another important thing is safety. We have read different kind of reviews and we have had higher attention as we did not want to have any uncomfortable situation duriong our vacation. We felt in hotel very safe and comfortable, as the hotel stuff has shown us trustable attidude and we have built up good relationship. Safety box is available in the room upon request. We have got the towel cards and we have used hotel towels for time on beach. We have taken the towels every morning and have returned them in the evening. Stuff speaks good english and helped us with any logistic issue we had. We have choosen economical room without balcony, and this was the only thing we have not tought about. Room was placed in building corner where windows were looking to the are in front of the room, and natural air circulation is not optimal, but with fan and air-condition installed in the room, this was compensated. Swimming suites and other clothes were possible to let be dried on open roof top balcony. Hotel does not have it’s own loundry, but there is good loundry service available just 3min walking distance from hotel. This helps to save on luggage quantity and weight. We have used hotel’s offer for transportation from Cancun airport and back. It was 100$ for each direction for 7 persons transportation. Hotel made booking with local transportaion company and it worked all well as described. I hope this can help to anyone who does care about same or similar details, especially to travellers with kids.

I stayed seven nights while having some dental work done in Playa del Carmen. The hotel was great, especially for the price. Alberto and the staff are nice to deal with and the restaurant is excellent with a good staff and manager. My room was interior with no outside window, but it was a good room with a comfortable bed. The AC worked great. During my visit, there was no wifi in my room, but this was a city-wide problem after an unusual week of constant rain that damaged many wifi modems/routers, causing repair backups. I could, however, go down to the restaurant, which had one that worked well. One reason I chose Hotel Cielo was for its styling. It is more traditional tropical Mexican, where so many other hotels in Playa tend toward resort or ultra-modern looks. I like all the saltillo tile, plants, and balconies, etc. This hotel is just barely off the Quinta Avenida, or 5th Street pedestrian road with all the shopping and restaurants. Just walk out the door. Music noise at night was barely audible and never a bother for me. There is a 7-11 store just across the road where I could get snacks and ice. The beach is just a block further down, and the more main beach entry is only a couple of short blocks away. I plan to return in September to finish my dental work and I’ll stay here again. Hotel Cielo is a great option for the budget-conscious, or anyone looking for a more traditionally styled place. Plus, the location cannot be beat.