Gastnutzer
10. Februar 2024
I encountered several issues at this place unfortunately. The first one is that the beds are very hard and uncomfortable, even after I put multiple blankets and towels under the sheet I still woke up with back pains. Then, there are very few sockets in the apartment, none near the bed! Even in the kitchen there's only one so can only use one appliance at a time. So you either come prepared with an extension cord/splitter or try to ask for one. Now, the third issue is that the people working at the reception are not very helpful :(. The cleaning people took away the small soaps we were given on the first day, even though they weren't nowhere near used up, I asked to get them replaced several times to no avail. They literally refused even though they took them away. And their excuse was that this is a three star hotel!!! I've been to better 2 stars hotel to be honest, they obviously don't understand what 3 stars is supposed to be. It's ridiculous to not offer at least something as basic as soap. Also people working there weren't much knowledgeable about things on the island, for example had no clue how the bus app would work. And in general had to ask repeatedly for something needed several days in a row, until I finally gave up and stopped asking them anything. On the plus side, the hotel is well located, not far from the beach, close to a big supermarket and lots of places to eat. There's also a bus stop just outside which is very convenient, for example bus to airport and the one to Teide pass by here. The other plus is that the small kitchen is pretty well equipped, if you manage to plug in somewhere all the appliances that is. They do clean the apartments pretty regularly too.
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