Alegria Barranco

Booked one week here from 3rd to 10th January. Paid €1100 for 2 of us. Booked very last minute and this was a very busy time so I guess I got one of the worst apartments. It was at the back and got no sun at all, it was so dark we had to have the lights on all the time. Initially the apartment seemed clean however when I opened the shower there was an old bar of soap on the tap and it was dirty, it hadn't been cleaned after the previous guest. I had left my handbag in the room because I didn't want to bring it out and risk it getting stolen unfortuntely I had €300 cash in my bag which went missing. My friend who speaks spanish spoke with the Receptionist and told her. Her reaction was sympathetic and helpful but she also expressed that she was shocked and told my friend that they have never ever had a complaint from anyone else about anything being stolen from the rooms. I am now reading previous reviews and I see that this has happened to other people, therefore management are well aware of the problem. I know I should have rented the safety deposit box but having stayed in alot of hotels in Spain I have never been burned like this. Similarily I have stayed in one star hotels in Spain that are spotlessly clean unlike here. The cleaning is very hit and miss, it's not the cleaners fault, I saw some work very hard. But I also saw a cleaning supervisor dressed in Brown doing very little. If she did her job she would have noticed that the shower in my apartment wasn't cleaned. Also the management are doing nothing to maintain the apartments. Legs of kitchen table loose, table wobbly, floors have been damaged by leaking shower and air con units, vents are full of dust and broken, showerhead in my apartment broken, cigarette burns in the artifical grass. Nothing seems to be maintained. These apartments have great potential because they are in a great location and are very modern, it's just a pity that the Management do not address the problems. Generally in Spain and the Canary Islands accommodation is always up to standard and I've never come across accommodation like this that was not clean...Very Disappointing

Having a wonderful time here at the Agra Barranco x lovely well equipped apartment x comfy bed x gorgeous fluffy towels x and the staff are so very nice and friendly on reception x also the cleaning ladies are very thorough too x will definitely be coming her again with my husband x we love it xxxx Thankyou Agria Barranco 💕