Parque Santiago III Official

We stayed here for one week in Sept, 3 adults and one child (5) We were a little concerned because there had been some poor reviews before we went, but we had no need to worry, Check in was easy and freindly, We was given a terrace apartment 0093 In lanzarote section which was really nice, it was very clean and a good size apartment, kitchen had a fridge with a little freezer compartment, cooker, oven, kettle, toaster, there was also a new dishcloth, sponge and teatowel. Bathroom had a bath with shower, there was also a hairdryer in here,, Bedroom was a good size, 2 single beds together, 2 cupboards, dressing table and safety deposit box and fan on ceiling Good size front room with a tv, decent sofa bed, table and chairs another ceiling fan and another cupboard for storage, Plus there was a portable air-conditioning unit. really good terrace area with another table and chairs and 3 sunbeds, There was a pool just outside our room, We sat by the children's pool, Out grandson loved the children's waterpark area with slides and play area, We found all the pool areas lovely, there was plenty of sunbeds and parasols, some people did put towels on the beds when they open the pools up about 8 in the morning but you could get sunbeds pretty much all day. The hole place was kept very clean and tidy. All the staff we met were really nice and friendly. We will definitely stay here again.

Should have been 3 1/2 stars resort is lovely and in a amazing location , the room was old school but very functional and TV worked perfect with Netflix etc , the cleaning left a lot to be desired thought we may have a carpet under the bed turned out just dust , the whole sun bed situation Is not great people are queuing at 8am to reserve sun beds they don’t use all day, by 9am you will be lucky to find one . Beach is just behind hotel though which is great. Would come back and try and get on beach side of hotel

After 6years of holidays at Parque Santiago 111 , I can honestly say after this years experience it will be our last. We have always had studio accommodation apart from 2 years ago when we had a 2 bed due to extra family coming with us. Although some have been refurbished and some still very dated we have always found them spacious and good quality until this year. We arrived late at night after several delays so with 2 children aged 1 and 3 we were all very tired. Check in was quick and we was allocated a room above reception in the tower. I can only describe this as a box with a small triangle balcony over looking the street but was only big enough for the table and 3 chairs, bearing in mind there was 4 of us. We couldn't fit the 2 pushchairs in the room. The TV was dangerously positioned above the fold out bed which you where lucky not to knock your head on when getting in and out. We asked if this was all they had as it was far too small and was told if we came down in the morning they would try to allocate us an alternative room. So without unpacking we had to spend the night in this room. The next morning we were told a different room was available but wouldn't be ready until around 2-3pm but we had to check out from the original room by 11am and put our cases in the store room. So we still couldn't unpack and had to waste a day of our holiday hanging about waiting to get a room change. Around 2 30pm we were contacted to say our room was ready which I'm sure had been allocated to us out of spite, what a shambles the room wasn't much bigger than the first apart from being more square the rest was awful. Bedroom floor tiles cracked and loose, rust in the bath and out of the shower head when first turned on. The fold out bed mechanism had sharp bits of metal which scratched your legs when trying to get on and off. Everything about it was just awful. We again asked reception if this was all that was available due to size and condition and was told that we had been changed once and if we wanted a bigger room we would have to pay 40euros extra per night. I mentioned about the previous studios we had been allocated and how much bigger they where why couldn't we have one of those. Apparently these rooms are no longer part of the studio allocation with jet2 and they can only give guests the old unrefurbished smaller accommodation and if we wanted bigger then we had to pay and if we weren't happy jet 2 needed to sort it We spoke with our jet2 customer service rep over the phone who got back to us the following morning. We shared our experience of the rude unhelpful staff and the poor condition of the room. Because we had already wasted the first day of our holiday hanging around and being able to unpack we decided to make due but would like the room making safe with the sharp bed fittings and loose floor tiles etc.. Jet 2 rep Emma went above and beyond to try and sort our issues we where told that they wouldn't beable to sort the rusty bath o