HL Paradise Island

Where to start! Bad first as I feel it is important. ❗️Hotel Apartments: double storey, one apartment on top of the other. Nearly every apartment on this block was being renovated including ours (un be known to us) no mention of this on any booking platform. Checked into the room at 3pm, walked to the apartment to find workmen still in there. Went to our friend’s room next door. Didn’t look too bad. Waited 5 minutes and entered the hell that was our room. Fresh, wet paint on the walls, dirty floors with paint and thick white dust all over, wires showing on the walls, table in the living room was damaged, rusty fridge, filthy bathroom, taps not cleaned, shower not cleaned with hair on the floor, paint all over the light switches, thick mold in the corners of the shower, the list goes on! Went to reception to complain, with photos, worst customer service Iv experienced. Not bothered, “couldn’t move us” we will send house keepers in tomorrow was the response I got. I asked to speak to manager, low and behold, no one available. “What would I like her to do” was the response I got! She magically found two rooms that we could move to. We went to have a look first as they both on the same block. Just as bad if not worse then what we had so decided to just stay put. You only sleep in the right?!? WRONG! First night, maintanence were working in the apartment above us until 6pm, drilling, hammering, dragging furniture across the floor. We had been up since midnight the night before so was hoping for a quick nap. That didn’t happen thanks to the work men above us! 8am first morning, yep maintenance above us again, hammering, shouting, drilling, more hammering! House keepers up and about for 8am every morning shouting to each other, pulling trollies up and down past the apartments, no care for guests on a relaxing holiday! Maintenance back every morning for 8am so enjoying a cuppa on your porch is a no unless you like the relaxing sound of drills, hammering and also the view of plaster powder, power tools etc as they like to just leave them where ever including your porch area! We spoke to several guests staying here and they all reported their rooms being awful! Witnessed a couple of families complaining to be told the same as we was “sorry we can’t move you” General cleanliness around the hotel is ok but a lot of rubbish. Not the hotels fault that’s lazy guests not cleaning up after them selves. Not the not so bad! ❗️ The hotel itself is nice. Big pools, small water park on the complex for the kids to enjoy with numerous slide. Food selection was ok with standard chips, pasta, pizza etc so you know there will be something you like. Bits going on through out the day around the pool ie activities. Not to far from Playa Dorado beach. €4 in a taxi or you can get a bus but most mornings it was really busy so we opted for a taxi. Enough sun beds for people there was not queuing to put a towel down in a morning. If you didn’t go to the main pool in the morn

We stayed for 8 nights from end of September to beginning of October, myself my partner and our 3 kids, 10years , 8years & 1 year old, staff are lovely, and very welcoming, we had a wonderful time in the water park, and pools were kept very clean, rooms are good bedding and towels, bins were changed everyday apart from Friday I think, food was fantastic lots of different options for everyone, and outside bar food & snacks was brilliant for kids, staff in supermarket next door was very nice and helpful, kids loved the games in the game room, we didn't stay out for the night entertainment as kids were wrecked come evening time, there was a bus to and from the town/ beach, would definitely recommend