Gastnutzer
22. Juni 2025
In short: disgusting rooms in a decrepit building, helpless staff.
Long version: arrived after a long rainy day very tired. The room we were given (512) had the window open during the whole day of heavy rain so everything was wet, aside of that the window didn't close properly anyway. The bedding felt damp and the chair underneath the window was soaked. We asked for another room and were given the key to 412, same story there, water on the floor and everything wet because the window was left open during the rain. Asked again for a change of rooms and were told, we could cancel and book another room. Only when we said that if we cancelled, we would go elsewhere, we were given another room. The girl at reception explained via translator-app with a lot of faffing about how this was a free upgrade from the special priced room we had booked to a much better room (got 510). I'm not sure what was upgraded, maybe the mold levels or the size of cockroaches in the room? Or maybe the amount of piss stains on the toilet. Probably a combination of all that. Aside of that the room was maybe 5 square meters larger, that's all.
At least the bed was dry and by now the free cancellation time frame was over. We stayed just because we desperately needed to sleep.
The toilet in the room wasn't cleaned at all, neither was the bathroom, the windows were broken and even after the rain there was water dripping from the ceiling in two places, luckily not close to the bed. The room had two hairdryers, both of them are broken, just like most other installations in the room.
We're backpackers and normally really not too worried about the quality of rooms if it's just for one night, but this place is with a distance the worst we stayed at in the whole of Asia.
Funny thing is, when we checked out the next day the doors on the other side of the hallway were open and the rooms there looked freshly renovated. They were the same size and amenities, so they could have just as well put us into one of those instead of the mold farm they bunked us up on. Exceptionally poor service. Never again.
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