Imperial Palace Adults Only

Very good and convivial accommodations very relaxed The rooms are great, high spec and kept immaculate albeit I found the city tax a bit pricey it was at €7/day when I got there payable up front. Also a bit let down by the food, which was too salty or oily at times like if no one checks it before they take it out of the kitchen. Whereas I found their customer service and dedication to serve, help & accommodate the guests genuine and unparalleled big shout to Zoé and Eleni that were absolutely amazing 😍 Would gladly go back!

We stayed at this hotel Sept into Oct. We upgraded to a suite overlooking the pool. The room was very clean with a jacuzzi type bath. Small balcony with chair and table. not big enough for a sunbed. Usual limited number of English channels, except News channels on TV, but didn't matter as we were out all day. Pool area small but nice, with good sunbeds. Pool was cool but not as cold as some i have been in. Weather was good so it was nice and refreshing when you get to hot. Plenty of shade available for people if they prefer. 5 euros for a large beer at the pool bar is very reasonable, for a hotel. Breakfast was usual buffet style with meats, cheese, cereals, fruit, and English breakfast items. One point, the hotel badly need a proper toaster. they have 1 sandwich toaster in the restaurant which took 5 minutes to slightly brown your bread which is ridiculous if its busy. Evening meals had a reasonable selection, but i have had better. Paying for water with your meals is poor, especially when they charge 1.5 Euros for a big bottle. you can buy 6 large bottles at the local supermarket for 1.45 Euros, so, why do they feel they need to charge???? There was no entertainment when we were there, but, that my be because its end of season. The staff were all very friendly, and we enjoyed our stay. As others have commented, the hotel is a good distance from local shops and bars. There is a great sport bar and a superb Pizzaria (Mafioso) 30 mins walk from the Hotel.

On arrival at about 11 pm we were given a lovely salad which was a nice touch. Our room was a 'basic' room which was just fine for us. The beds were two singles pushed together but extremely comfortable. The room was cleaned everyday. The air conditioning worked well. We had a small balcony (ground floor). Pool towels were supplied, tea and coffee making facilities, fridge and safe. Just enough room for hanging clothes. We were half board and found the selection of food was really good. There wasn't any entertainment but there is a nice pool bar which stays open late. We tried a couple of beaches across the road (about 10 minutes walk). They weren't beautiful by any means but fine for sunbathing with somewhere to get food and drink nearby. The hotel isn't close to any shops or restaurants other than a pizza place which seemed to have closed down for the season and a good small supermarket. The bus journey into Rithymno is cheap and easy to use. Rithymno is gorgeous for food, drink and shopping. Return taxi was around €18 (last bus back 11 pm). One day we took two buses to Chania which took about 2 hours. We didn't go on any day trips because we just wanted to relax. We recommend reading TripAdvisor reviews before you book trips. On our last day our pick up from the hotel (transfer time 2 hours) was around 5 pm so we sunbathed by the pool and were able to use showers situated near reception. Overall we found all the staff friendly and helpful and would certainly consider returning to this hotel.

Myself and partner stayed here for 10 days earlier in September. We had a really great time and loved staying at this hotel. There was a great choice of food at breakfast and dinner, including some more traditional Greek options, and something different each night. The food from the pool bar during the day was also really tasty and reasonably priced, if we didn't fancy going out for lunch. The staff were all friendly and really helpful. We rented a car for a few days from reception as they have some cars outside the hotel. At first this was slightly more expensive than other options but they had a good deal on that made it worthwhile, and really easy to just pick up the keys from reception and go. The overall atmosphere was nice and chilled, the location is great if you're looking to be out of the way from some of the busier tourist areas closer to Rethymno. Overall we loved our stay and would be very happy to recommend this hotel.

Lovely hotel. Friendly and very helpful staff. Hotel and pool area spotlessly clean. Buffet in the evening was not repeated in the 14 days we were there. Always a good choice at breakfast and dinner. Had a junior suite and then after a small issue (which was not the hotel's problem) were moved to a suite with a jacuzzi overlooking the pool. Would book this type of room if we returned. Good music at the bar and also had 2 nights with local music and dancing. Only negative in my view was nowhere within a small distance to walk to in evenings but this did not spoil our experience.