Ruan Mai Naiyang Beach Resort

This was certainly not up to the standard we expected for the money in Thailand. Lovely staff, but sadly the rooms need an update. Bathrooms diabolical and large bugs all over the place. It was nothing like what we had left previous. Electrics precarious. The stairs are an uneven hazard and not suitable for the struggling. Jacks was perhaps the best part on the beach.

This place cancelled our booking the day before arrival. So short term the prices in the area are very different to the prices I was looking at when I originally booked. After the first message, which read “ Hello.First of all, I am sorry, tomorrow our hotel is full, so we are canceling your booking🙏” no one was reachable anymore. The booking on the portal was not cancelled. I found myself trying to sort this out between flights (currently on the way there). I cannot even start to express how unprofessional this is and how much extra stress this caused. The booking was for directly after the flight, the address had been communicated to a tour operator for pickup and so on. If I hadn’t had internet in between flights I wouldn’t even have known. For reference, I got the message at 7 pm the day before the first night. Absolutely not ok, would recommend everyone of you who reads this to consider the lack of commitment and respect!