Sheraton Hotels in Phu Quoc

We arrived at the Sheraton mid-July for a six-night stay. The staff promptly took our luggage and had us check in. They asked for our credit card but the English was very weak so we barely understood and eventually worked out with a lot of gesturing with three staff members that it was for damage deposit. This was confusing because we had already been in Vietnam for two weeks and no other high-end hotels, including the ones higher end than Sheraton had asked for damage deposit before. After check-in they asked which ones were our luggages. They took our luggages when we got out of the taxi. We had to look around ourselves and found our luggages in a corner. This is the first hotel in Vietnam that didn't have a tagging system for luggages. The following is a list of things that would normally be expected of an international chain resort hotel but we didn't get them: - No explanation about the resort. - No printed map of the sprawling complex. - No hotel policy and information book in the room like most hotels. - No wifi was mentioned and then when we looked in the room there was a card saying we had to be members of Marriott Bonvoy to get wifi but when we tried to join using our own data on the phone it proved way too involved and we weren't able to get wifi. (This was very disappointing considering the hotel was isolated and it was 30 minutes by taxi to town). - No mention of breakfast hours. - No explanation about restaurants or where they were. - No explanation about water in a place where tap water isn't safe to drink. - No explanation about what's around or how to get to town. We had to find the map and restaurant information ourselves on their website. The online map was inaccurate and showed breakfast at a different location. The map was low resolution and was not user friendly. We shouldn't have had to spend two hours on our own finding out how an expensive resort worked after checking The hotel was touted as new but it certainly wasn't. The shower hose was rusted and leaking, the door jamb had plaster chipping off it, and the hallways smelled strongly of mold and obviously the management knew because they had ozone generators and fans running in the hallways. The dinner at the hotel was terrible. It was the only restaurant around for kilometres so we had to go there and sure enough, the prices for their captive customers were exorbitant for Vietnam. The buffet was 950,000VND and most a la carte entrées cost 280,000VND and upwards, so we were basically paying higher-end Canadian prices for dinner. The food was was not entirely offensive but nothing like what we thought we ordered and certainly not what we were used to at those prices. The bulgogi was some repurposed braised meat from the buffet, definitely not grilled and definitely lacking the spices associated with real Korean bulgogi. The kimchi was the cheapest supermarket variety that tasted like vinegar. The nasi lemak kampung just had a lot of fish paste and dried shrimp